Jenny S Mercado

Jenny S Mercado Address: 144 Limasawa st Salapungan Angeles city 2009 PH Email Add:-Mobile No.:- ___________________________________________________________________________ EDUCATIONAL BACKGROUND College Bachelor of Arts in Communication Arts Holy Angel University Angeles city, Philippines 2001 to 2005 High school Nazarene Academy Angeles city, Philippines 1996 to 2000 Elementary Salapungan Elementary school Angeles city, Philippines 1990 to 1996 PERSONAL DATA: Civil status: Single Citizenship: Filipino Date of Birth: July 19 ,1983 Plce of Birth: Angeles City WORK EXPERIENCE TaTa Consultancy Services Customer Service Representative Angeles city August 27 2020 to Present Duties and responsibilities: Attending customer Inquiry on basic information on their insurance information and assisting them with their payments to make their insurance policy current. Project: AmTrust Lead Generation/Appointment Setting AMERITEL March 01, 2020 to July 01 2020 Costumer Service Representative RMS COLLECT/iQor Phil. Clark, Pampanga April 26 2019 to February 07, 2020 Duties and Responsibilities: Attend to customer’s issue with the service and his/her account total health. Making sure customer’s satisfaction. Project handled: T-Mobile Costumer Service Representative Alorica March 01,2019 to April 01 2019 Costumer Service Representative Concentrix Phil. December 01 2018 to February 01 2019 Retention/Technical Support Representative (Voiced) Sutherland Global Services July- to November 21 2018 Duties and Responsibilities: Handling billing disputes. Technical assistance and address issue in timely manner. Retaining customers who want to cancel their service Processing all types of dispatches if sending a technician is necessary Dealing with UPS as our carrier on customer’s return kit. Project/Accounts handled: Hughes Network System Call Center Representative (Sr Agent) IQOR Phil. INC Clark Freeport Pampanga, Philippines 2007 to 2013 Duties and responsibilities: Collection, Setting payment arrangement on customer financial status. As a Sr Agent I verify and validate my colleques payment authenticity Handling fraud transactions and bankruptcy Processing payments and handles billing concerns Ensuring Customer satisfaction Project/Accounts handled: Sprint(Telecoms) and GE Money Bank T4S Inc Angeles city Sales Representative 2006 to 2007 Duties and responsibilities: Deals with various account and line of business such as sales,apointment setting lead generation and customer service. Had handled b2b and b2c sales campaign both inbound and outbound campaigns.