Jenny Rose P. Mercado
0199 Nivel Hills, Busay, Cebu City,-,-Professional Summary
Seeking responsibility of a team and can deal with administrative duties competently To learn new skills for advancement To be one of the leading employees in the future.
High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns.
Skills
Communication skills
Computer skills
Analytical skills
Active listening skills
Customer service skills
Time management skills
Experience
Customer Service Representative / Technical Support Representative
Qualfon Philippines Incorporated | Cebu City
July 2010 - March 2012
Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
Acknowledged customer issues and resolved their problems quickly and efficiently.
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Greeted customers and offered them assistance where possible.
Evaluated the customers' needs and provided service options to meet their requirements.
Number Portability Department
Qualfon Philippines Incorporated | Cebu City
March 2012 - Current
Acknowledged customer issues and resolved their problems quickly and efficiently.
Effectively communicated with other employees and upper management to ensure complete care of customers.
Evaluated the customers' needs and provided service options to meet their requirements.
Followed up with customers ensuring their satisfaction with their purchases.
Real Estate Agent (Part Time Agent)
LINC Realty (Live in Cebu) | Cebu City
January 2013 - July 2014
Advised and advocated for buyers and sellers on finding or selling a home in a competitive market.
Attended home inspections and showings with buyers to answer questions and ensure needs were met.
Oversaw team of [number] realtors working together to meet client needs.
Wedding Coordinator
NM Events | Cebu City
April 2016 - April 2017
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
Education
Lahug Elementary School, Cebu City, Philippines
March 2004
Camp Lapu-lapu National High School, Cebu City, Philippines
March 2008
Associate in Computer Technology
Asian College Of Technology, Cebu City, Philippines
BS in Business Administration Major in Marketing Management-ETEEAP
Cebu Institute of Technology-University,Cebu City,Philippines
March 2010
March 2020
