Jenny Richings

JENNY RICHINGS Administrative | Operations | Project Support Remote | Contract or Part-Time Cape Town, South Africa PROFESSIONAL SUMMARY Experienced operations and project professional with 20+ years’ background in business administration, documentation, team coordination, and operational support. Skilled in keeping teams organised, managing communications, and delivering reliable support remotely. Calm under pressure, adaptable, and committed to quality. Available immediately for administrative, operations, or project support roles — short-term, freelance, or contract remote work. KEY SKILLS & STRENGTHS • • • • • • • Administrative, operations, or project support Email, calendar & meeting management Data entry, document formatting, reporting Customer & stakeholder communication Task coordination and follow-ups Remote tools: Teams, Zoom, Slack, Trello, Asana Dependable, organised, self-managed EXPERIENCE 2025 – Present Freelance | Contract – Administrative & Operations Support • • • • • Providing remote administrative and project support for small businesses and clients Managing emails, calendars, and meetings efficiently Handling data entry, reporting, and document formatting Coordinating tasks and follow-ups to ensure smooth operations Using tools such as Teams, Zoom, Slack to collaborate effectively - • • • Clicks Group – Senior Project Manager Coordinated team schedules, meetings, and communications Managed documentation, reports, and task tracking Supported operational workflows and ensured smooth team coordination 10/2017 – 03/2022 Capitec Bank – Business Transformation -SENIOR PROJECT MANAGER • • • Facilitating workshops as well as working with multiple security/IT and• engineering leadership/stakeholders to identify and plan physical and cyber security work to meet corporate strategy and compliance initiatives. Provide transparency into project portfolio by aligning JIRA initiatives in JIRA dashboard/reporting. Planning and managing a high-profile Cyber Security Programme spanning all lines of Business. The programme is a multi-project initiative including PCI DSS Compliance requirements. • • • • • Debit order system migration to DebiCheck. This is a compliance initiative with PASA (Payment Authority of SA) to ensure a new debit order system is implemented across all major banks in SA. High risk and tight timeline driven. Successfully leading projects to completion while managing teams across technical and business disciplines remotely. Anticipated and managed change effectively across rapidly changing environment. Delivered enterprise-level projects improving data accuracy, reporting transparency, and security compliance. Established repeatable delivery frameworks that reduced project turnaround time by 20%. • 10/2015 – 04/2017 Cape Union Mart Group - ITPROJECT MANAGER • Managed a cross-functional team of Business Analysts and Project Managers. • Delivered multiple large-scale IT and retail transformation projects from inception through postimplementation. • Partnered with business and technical stakeholders to ensure projects meet operational, compliance, and strategic objectives. Key Achievements • Payroll & HR Replacement – Sage VIP Upgrade to Sage HRM (Integrated with Sage X3) • Delivered a fully legislative, statutory, and regulatory compliant system design. • Created a streamlined, easy-to-use HR platform improving efficiency across departments and processes. • Led change management and end-user training to drive adoption and process alignment. • Improved operational reporting and payroll accuracy through successful HRM and X3 integration. Point of Sale (POS) Transformation – Legacy POS Migration and Cow Hills POS Implementation • Managed the national migration of the legacy POS system to a new enterprise- grade solution across 350 stores • Delivered the Cow Hills POS rollout across RSA and non-RSA stores, coordinating vendor deployments. • Oversaw requirements analysis, solution mapping, configuration, testing, and deployment planning to ensure zero trading downtime. • Integrated POS with inventory, payment, and customer systems, enabling omnichannel capability across the Group’s brands – Cape Union Mart, K-Way, Old Khaki, Tread + Miller, Poetry, and Keedo. • • • • • • • • 08/2014 – 08/2015 Clicks Group- PROJECT MANAGER • Introduce new business process functionality to the core pharmacy dispensing system to 30 Clicks Pharmacies countrywide. • PCI Compliance Programme, 20 work streams to address the remaining PCI compliance gaps to achieve Compliance certification. • 12/2012 - 06/2014 • • City of Cape Town-PROJECT MANAGER Mobile internet website development - Provide a mobile platform for www.capetown.gov.za CCTV Incident logging - Provide CoCT CCTV branch with electronic management system. Capture incidents, provide real time reporting functionality • PREVIOUS EXPERIENCE 02/2008 – 12/2009 Business Connexion SENIOR PROJECT MANAGER 03/2005 – 01/2008 Virgin Active Head Office PROJECT MANAGER 11/2002 – 03/2005 Truworths Head Office PROJECT MANAGER 06/2001 – 04/2002 Dimension Data PROJECT MANAGER 10/1999 – 01/2001 EDUCATION HEALTH SCIENCES STELLENBOSCH ACADEMY DIPLOMA IN TECHNICAL COMPUTER ENGINEERING PRESTIGE COLLEGE MATRIC/SENIOR DIPLOMA/GRADE 12 FAIRMONT HIGH SCHOOL CERTIFICATES/COURSES/TRAINING APM GROUP PRINCE2 FOUNDATION IBM MITP METHODOLOGY COURSE MCP + INTERNET CERTIFICATION – MICROSOFT CERTIFIED PROFESSIONAL MCSE – MICROSOFT CERTIFIED SYSTEMS ENGINEER MASTERPLAN CONSULTING CORE FACILITATION METHODOLOGY UDEMY E-LEARNING AGILE CERTIFICATION