Jenny Redona

Jenny V. Redoña ______________________________________________________________________________________________________ Summary Organized and detail-oriented individual seeking a position that will allow me to acquire new abilities and opportunities for self-growth. ______________________________________________________________________________________________________ Work Experience Customer Service Representative, Healthcare - Dental Account Optum Global Solutions Oct 2023 - Jun 2025 ●​ Helping patients in updating and changing their primary dental physician. ●​ Assists physician office staff and patients in completing and submitting all necessary documents for dental claims. ●​ Identified claims problems and worked to correct the errors. ●​ Assists physician office staff and patients with benefits and eligibility information on whether the procedure will be covered. ●​ Connecting the member to the right department that handles cancellations, upgrading dental plan, etc. ●​ Explained reconsideration procedures. ●​ Providing a list of dentists and giving an ID card. ●​ Creating a ticket for any adjustments needed to reprocess the dental claims. Customer Service Representative - Retail Account Foundever Philippines Sep 2022 - Aug 2023 ●​ Adept at following communication scripts when handling customers’ problems and queries. ●​ Familiar with identifying customers’ requirements and providing alternative solutions to their problems. ●​ We are contacting relevant departments to sort out immediate customer concerns. ●​ Handling outbound calls for the rapid resolution of the customer’s issues. ●​ Create and transfer cases to update the status of customers’ concerns. _______________________________________________________________________________________________________ Education Bestlink College of the Philippines - Hotel, Restaurant, and Services ________________________________________________________________________________________________________ Skills • Computer literate • Typing speed (40 WPM) • Adaptive • Multi-tasking • Microsoft Office • Detail-Oriented