Jenny Mae Peñonal

Customer Support & Healthcare Virtual Assistant specializing in high-volume client communication, service coordination, and reliable follow-through. I support customers and professionals in fast-paced environments where accuracy, urgency, and clear communication are critical.

I’ve handled high-volume interactions in both telecommunications and healthcare, managing inquiries, creating detailed service tickets, and coordinating with technical teams—often in time-sensitive situations. I’m known for staying calm under pressure, communicating clearly, and ensuring every issue is resolved properly.

I’m especially strong in email and chat support, delivering clear, professional, and human responses. I work confidently with CRM systems and tools like Salesforce, Siebel, and Microsoft Outlook to keep workflows organized and efficient.

Reliable, detail-oriented, and able to work independently—I focus on making sure nothing falls through the cracks and that operations run smoothly.