JENNY LYN PINCA- |-| https://www.linkedin.com/in/jenny-lyn-pinca-a-/
132 Capulaan Villasis Pangasinan 2427
I'm a Customer Support dedicated to helping Customers regarding their general queries, disputes, and refund. I have 5 years of
experience in Customer Service and I've consistently met and exceeded our client expectations throughout my career. Within the last
year, I started working with our Client as a Back Office Support handling Stuck Claims or cases that were left open due to the system
issue, and I’ve been part of the Content Creation Team where we create email templates for every possible concern both for Buyers and
Sellers.
Professional Experience
Concentrix - eBay UK - Baguio City
Jun 2018 - Present
Customer Service Representative
Email and Chat Support handling returns and not received cases. Reviewing appeals for a lost case. Handling Back Office Job related to
Stuck Claims cases.
LIvibe LTD - Melbourne Australia
Sep 2021 - Nov 2021
Virtual Assistant/Customer Support
Email Support handling multiple platforms and assisting Buyers regarding their general inquiries. Returns, not receiving inquiries,
invoices, replacements, and refund requests.
Sitel - AT&T - Baguio City
Customer Service Representative
Customer Service handling mobility, sales and billing.
Jan 2017 - Apr 2018
Sitel - Macys - Baguio City
Customer Service Representative
Email Support handling buying, selling, refund dispute.
Sep 2016 - Jan 2017
Royale Club International Inc. - Quezon City
Warehouse Assistant
I handled warehouse-related works for products we shipped locally and internationally.
Dec 2013 - Sep 2014
Education
AMA Computer Learning Center - Morayta Manila
Associate Degree in Basic Programming
Skills, Achievements & Other Experience
Skills: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Docs, Google Sheet
Jun 2014 - Apr 2016
