Jenny Lourdes Albajera

With 10+ years of exceptional customer support experience, I consistently achieved a remarkable 98% customer satisfaction rating. My capabilities include upselling, email communication, customer service, and basic troubleshooting. Proficient in various customer service software, I effectively address and resolve complaints with a positive and friendly demeanor. Experienced in Google Spreadsheets, Google Calendar, and Google Docs, I streamline processes and enhance productivity. Expertise in managing E-Commerce platforms like Shopify and Etsy includes product listings, order management, fulfillment tracking, online reviews, client/supplier relationships, and successful email marketing campaigns. Skilled in creating engaging sales banners, gift vouchers, and discount codes. Additionally, I excel in email marketing and lead generation strategies, maximizing conversion rates and driving business growth using Optin Monster.