Jenny Gregorio

Jenny Gregorio Contact Summary Marikina City, Philippines I have eight years of experience working as a Virtual Assistant, specializing in supporting - service-based industries. Throughout my career, I have honed my skills in assisting C-level Skills executives, helping them oversee and maintain their businesses efficiently. In addition to my VA work, I have been running a passion project for the past seven years, training Filipino • Business Development virtual assistants. This initiative has successfully grown into a team of three dedicated • SOP Development professionals. My expertise lies in streamlining operations and providing high-level • Shopify administrative support to enhance business productivity. • Sales • Active listening • Negotiation techniques • Calm under pressure • Management • Analytical and critical thinking • Problem-solving • Inventory management • Administrative support • Commitment to excellence • Complaint handling and resolution • Adobe Suite Experience Executive Assistant (VA) Self-employed | May 2020 - Current • Provides strategic advice to C-level executives for maintaining and growing the business. Offers input on developing and refining business strategies. - Contributes innovative marketing ideas to enhance business outreach. - Facilitates brainstorming sessions to identify and explore new business opportunities. - Assists in tracking and managing essential business needs and requirements. - Represents the business owner in dealings with current clients. Online Business Manager Freelance | Jul 2019 - Current • Create process design and flow - Writes SOPs and Manuals to document process - creates process workflow for marketing side of businesses - gives feedback on team performance recruits and hires suitable team members - facilitates training for new team members - • Google Analytics helps in closing deals with prospects - Tracks progress - overlook team member's • Social media management performance - get team to work towards a goal - training and development - nurturing • Jira clients • SEO Owner/Trainer • Digital marketing JPG VA Training | Philippines | Aug 2017 - Current • Wordpress • Sales and marketing strategy • Client communication • Customer demographics understanding • Business administration • Organised • Slack • Invoice processing (Quickbooks, Xero) • Database management (Ontraport, Hubspot, System.io) • Built up a platform for Filipino women who wants to start their remote work careers - Trains and mentors students who want to upskill and learn to eventually offer their services while studying - created a training program for newbies in Virtual Assistance and Social Media Management - Holds live events for lead generation and educational purposes - Plans strategy of the business ahead of time - Strategize marketing efforts to reach targets and meet KPIs - Trains newbies in remote work with General Virtual Assistance and Social Media Management Marketing and Events Freelance | Aug 2020 - Jun 2024 • Plans for online events related to the company - Meets and close deals with potential clients/investors - Train team members to fine tune processes - Strategize campaigns/focus service offer for every month - Track leads, investors and progress • Administrative support specialist Website Management and SEO • Workforce mentoring Freelance | Sep 2019 - Jun 2024 • Technical support • Detail Orientated • Strategize web post about the given topics - create web content on dropshipping, personal finance, food, technology, travel, books etc - ensures web content if free from plagiarism, high-quality proofreading and editing, with basic in-article SEO applied - able to do site • Calendar management audit using SEMRUSH - comply with SEO rules on articles and parts of a website post - • Office proficiency familiar with Wordpress and Yoast plug in - Can do landing pages using Hubspot CRM - • Schedule management Familiar with setting up automations on HubSpot • Customer Service Community Management • Microsoft Office Freelance | Aug 2019 - Jun 2024 • File maintenance • Strategize flow and moderates a Facebook Group - Bring qualified people inside a Facebook • Business correspondence • Executive presentation development • Deadline management • Reporting and analysis • Lead conversion • Stock management Group - Maintain activeness - Plan and schedule live sessions/free session - Maintaining a community vibe Email Marketing Specialist Freelance | Jul 2019 - Jun 2024 • Set up campaigns to target a specific goal - apply strategies to increase open and click rates - able to layout direct and business themed emails Social Media Strategist • Customer assistance Freelance | Jan 2018 - Jun 2024 • After-sales care • Experienced in handling Social Media pages with offerings in service, retail, church and • Customer relations • Project Management nonprofit, ecommerce industries - formulates content calendar for every account - able to handle, Instagram, Twitter, Facebook and LinkedIn - strategize contents to be posted every week or month - ensures updated posting in a regular manner by using content Education management tools - boost engagement of Social Media profiles - markets services, page or products offered by the client - can create basic graphic design from Canva and similar Polytechnic University of the sites, as well as stock photos. - utilizes content from blogs and other articles to be used in Philippines Social Media posts Bachelor's degree: Library and Information Science 01/2013 Content Digitalization Specialist NUADU | Mar 2020 - Jun 2020 • Translates modules to codes readable to elearning database - works on modules completions AMA University according to deadlines - transforms graphics and mathematical equations to be readable via Master of Business database. - codes data into Latex language Administration: Business Management Course Developer Self Employed | National Capital Region, Philippines | Aug 2019 - Mar 2020 • Creates a curriculum to guide learning and training aspiring virtual professionals - Help clients to start working from home - Mentors clients figure out and choose which online jobs suits them - Guides on how to look for and apply to online jobs - Provides tips on getting a work from home job and other job application concerns - Creates a learning conducive community for remote workers - Offers live video consultation and tutorial sessions to aspiring Virtual Assistants and Social Media Managers online Cataloger Librarian WCC Antipolo City | Antipolo | Jul 2019 - Jan 2020 • Catalogs library resources - Created Cataloging process manual - Created Orientation presentation and video - Created OPAC walk-thru video - Assists in day to day operations of the library - Updates Library collection vs the needs of the curriculum - Helps in selecting library resources. Video and Podcast caption writer Various Companies | Jun 2019 - Dec 2019 • Writes summary of video or podcast - identifies main idea in every video and podcast Product Description Writer Various Companies | Jun 2019 - Aug 2019 • Creates product descriptions of beauty products and food. - optimizes keywords for better reach of products' post College Librarian/Supervising Librarian FEU Roosevelt | Cainta | Nov 2017 - Jun 2019 • Presents and helps select Journals and Books for the Tertiary Department - Formulated Library Manual - Formulated Collection Development Policy - Conducted Library Orientation from Basic, Secondary to Tertiary Levels - Acts as representative to the FEU Librarians' Consortium - Assists in other school activities as Graduation, Buwan ng Wika and Orientation. - Supervises and helps library assistants in different departments with library processes. - Prepared documents for PEAC Medical Research Librarian Innodata Inc. | Makati City | May 2016 - Oct 2017 • Handled medical account/medical researches request from healthcare professionals abroad. - Selects journals and other articles upon researcher's request. - Edits and counter checks "bib list" from client's request. - Selects and reviews Patient Information or Product Information. - Purchases requested articles for client's use. - Collects, maintains and classifies requested articles for easy retrieval of client. School Librarian Ingenium School | Marikina | May 2014 - Jun 2015 • Establishes the library's physical and organizational structure. - Conducts library classes that teaches students to access needed information. - Acquired a database (MyRizal) used for cataloging and recording all library's transactions. - Migrated library processes from Manual to Electronic/Digital - Formulated necessary documents such as Collection Development Plan, Year End Report, Library Manual and Library Instruction Plan. Customer Service Specialist TELUS | National Capital Region, Philippines | May 2015 - May 2015 • Handled fitness tracker account - answered queries via email, chat and inbound calls processed returns and refunds Customer Service Specialist Convergys | National Capital Region, Philippines | May 2013 - May 2013 • Worked for a healthcare account (diabetes testing supplies) - USA based - handles email inquiries from customers - answers inbound calls from patients - do outbound calls to clinics and hospitals Certifications • Certified direct response copywriting specialist • Elevate : Executive Virtual Assistant Training Workshop • ClickUp Novice Certificate Personal Information Title: Executive Virtual Assistant | Online Business Manager | Business Owner Websites, Portfolios and Profiles www.linkedin.com/in/jenny-gregorio