Jenny Dime

JENNY DIME Real Estate Virtual Assistant Customer Service Professional Administrative and Paralegal VA Social Media Specialist PROFILE I am a passionate communicator and team player with strong interpersonal skills, eager to support the team and contribute to its success. With proven experience as a Virtual Assistant, I handle various administrative tasks like answering emails, conducting research, and scheduling appointments. My communication skills are excellent, both spoken and written, and I am proficient in phone handling, instant messaging, and basic social media tasks such as creating and scheduling posts, editing, and responding to comments. I excel in solving complex issues, building connections, time management, organizational skills, and adapting to new software technologies, consistently delivering high-quality work with minimal supervision. CONTACT DETAILS Cavite, Philippines - --live:.cid.88a41036ed175e14 linkedin.com/in/jenny-dime-4502a4213 https://www.facebook.com/jenny.dime.94/ https://www.upwork.com/freelancers/~01fec597749e5f7d63 WORK EXPERIENCE Paralegal Virtual Assistant / Admin VA Wood Legal Group | January 8, 2024 - July 29, 2024 Draft and proofread legal documents such as briefs, contracts, pleadings, and correspondence under attorney supervision. Provide general administrative support, including answering phone calls, managing emails, and handling office correspondence. Assist in preparing client invoices, tracking billable hours, and maintaining billing records. Admin / Social Media VA Great Admin, October 10, 2022 - December 22, 2023 Organizing meetings, appointments, and personal reminders; managing online calendars; and sending out reminders. Setting up email accounts, sorting emails into folders, responding to inquiries, and highlighting important messages. Posting social media content, engaging with comments, creating or editing templates for posting and handling social media profiles and campaigns. Post and update vacation rental listings across multiple platforms to expand visibility and attract a broader audience. WORK EXPERIENCE Cold Caller / Inside Sales Agent Red Oak Ventures LLC | September 04, 2021 - September 28, 2022 Outbound cold calling to prospects and setting up appointments. Follow up with prospects via email, phone calls, and other forms of communication to add them to the sales pipeline and generate qualified real estate leads Create and maintain a database of prospective and past clients to ensure organized and current information on all leads. Customer Service Representative IQOR RMS Collect Philippines Inc. | December 18, 2017 - July 26, 2021 Manage customer queries, process orders, and modifications, and escalate complaints across several communication channels. Ensure customer satisfaction and provide professional customer support. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Demonstrate in-depth knowledge of products or services to assist customers accurately and efficiently. EDUCATION English Proficiency Course Advanced Competencies Technological Manpower Academy | 2013 Comprehend and communicate orally using the English Vocabulary for personal, social, business and academic purposes. Acquire the English Vocabulary and apply knowledge of correct syntax to understand every English written text. Barotac Nuevo National Comprehensive High School Barotac Nuevo Iloilo, Philippines | 2012 Fulfilled and passed the minimum requirements as outlined by the Board of Education. EXPERTISE Social Media Management Data Entry Cold Calling Lead Generation Organizational Skills Product Email Marketing Research Problem Solving Skills Customer Service Photo and Video Editing Calendar Management Appointment Setting TRAININGS & COURSES Real Estate Virtual Assistant Introduction Social Media Management Training Drop shipping Shopify Store Creation Facebook Ads & Instagram Ads Amazon Product Research & Sourcing Course 2023 Google Analytics Individual Qualification QuickBooks Online-Bookkeeping Business TOOLS