Jenny De Ocampo Manzano

 ​ JENNY DE OCAMPO MANZANO 235 P. Burgos Street San Vincente Biñan City, Laguna 4024 ​ ​ Mobile Number: - │ - Email Address:-- CAREER OBJECTIVE: To obtain a position with a growing and people oriented Company where I can use my interpersonal skills to improve services, delight customers, and help others. All the while engaging in new challenges and learning experiences. EDUCATIONAL BACKGROUND: 2002 – 2004 University of Perpetual Help System - Laguna Sto. Niño, Biñan, Laguna Bachelor of Science in Information Technology (Undergraduate) 1998 – 2002 University of Perpetual Help System - Laguna Sto. Niño, Biñan, Laguna Secondary Education 1992 –1998 Biñan Elementary School Sto. Domingo, Biñan, Laguna Elementary Education PROFESSIONAL EXPERIENCES: February 03, 2020 – February 10, 2022 Modoma Medmassage Scheduling Coordinator (Home-based)/ Virtual Assistant JOB DESCRIPTION: Reaching out to leads via text using pre-formatted messages. Responding via text in a timely manner referencing text prompts. Scheduling clients to assist communications team meet weekly goals Reporting when issues arise and handling situations appropriately Creating profile for patients Scheduling patients into the system Making sure that all of the patients have a profile and properly scheduled Doing audit for all of the appointments at the end of the shift May 24, 2021 - December 08, 2021 Duke Real Estate Cold Caller (Home-based) JOB DESCRIPTION: Monitoring the incoming leads. Making inbound and outbound calls for prospect sellers. Uploading new leads into the CRM. Removing new leads from the CRM. Sending text blast for seller leads. January 06, 2021- Up to present (Part time) Homerun Design Build Scheduler (Home-based)/Virtual Assistant JOB DESCRIPTION: Monitoring the incoming leads. Making inbound and outbound calls. Sending emails for updates and follow ups. Scheduled an appointment for an estimate. January 15, 2021 – March 15, 2021 (Seasonal Account) Serviced Apartments Melbourne Receptionist (Home-based)/ Virtual Assistant JOB DESCRIPTION: Hotel booking/cancellation assistance. Making sure that all guests were accommodated during their check-in and check-out. Sending emails for updates and follow ups. Processing refund for cancelled bookings. May 13, 2020 – January 15, 2021 RexMont Real Estate Group Digital Marketing Coordinator (Home-based) JOB DESCRIPTION: Lead Management Campaign Administration Lead Drip Campaign Administration Market Trend Report CMA Report Managing the CRM Call listening (ISA) Text blast Answering to emails and text messages December 26, 2019 - March 31, 2020 Global Guard Insurance Virtual Assistant / Appointment Setter (Home-based) JOB DESCRIPTION: Inbound/outbound calls. Reaching out to prospecting leads via text. Maintaining a clear KPI sheet. Transferring the prospect leads into the Sales agent. Providing a sample computation for car insurance. November 28, 2017 – December 13, 2019 HOTH INTERNATIONAL LIMITED Quality Assurance Officer (Home-based) JOB DESCRIPTION: Emails and Call monitoring. Coaching of assigned agents. Perform outbound or inbound calls as required. Answering tickets (e-mails). Call listening (live calls). July 21, 2017 – November 27, 2017 Yavin Technologies Lower Ground Floor Richville Tower, Madrigal Business Park Alabang, Muntinlupa Agent (CSR) JOB DESCRIPTION: Assist and guide customers in placing an order. Answer emails about product inquiries. Perform outbound or inbound calls. September 5, 2016 – June 1, 2017 TeleTech Customer Care Management Phils., Inc. Second Floor Robinson’s Place, Sta. Rosa City, Laguna 4026 Agent (CSR) JOB DESCRIPTION: Track and monitor packages. Issue refunds for damaged, defective and/or missing items. Provide self-serve options for customers. Assist and guide customers in opening an account, making payment and placing an order. February 22, 2016 – August 21, 2016 KGB (CONDUIT GLOBAL) Tagaytay Road, Sta. Rosa City, Laguna 4026 Agent (CSR/TSR) JOB DESCRIPTION: Explain Billings. Process payments. Give benefits and advantages of the plans. Provide self-service options and resolution for future needs of the customer. Recommend more plans to the customer. September 2006 – April 05, 2007 INTEGRATED MICROELECTRONICS INCORPORATED (EPSON) North Science Avenue, Special Export Processing Zone, Laguna Technopark, Biñan City, Laguna 4024 Material Handler/Encoder JOB DESCRIPTION: Perform tasks assigned by immediate superior from time to time. Encoding of data and reports. Assist during inventory activity. Process request, collect and distribute the materials needed for production. Maintain 5’S and cleanliness within the production area. July 2004 – September 2006 INTEGRATED MICROELECTRONICS INCORPORATED (EPSON) North Science Avenue, Special Export Processing Zone, Laguna Technopark, Biñan City, Laguna 4024 Production Operator JOB DESCRIPTION: Check the quality of incoming and outgoing products. Check the machine before and after production use. Load and unload the product to and from the machine. Ensure that the required target and output are met. Maintain 5’S and cleanliness within the work area. SKILLS AND QUALIFICATIONS: Computer Literate – Microsoft Word, PowerPoint, Excel, Google Drive, Google Calendar and Google Sheet. Able to speak, write and understand English and Tagalog Eager to learn new things and undergo necessary training. Has a high sense of commitment and love with work. Perform multi-tasking work and can handle pressure. Motivated and enthusiastic with regards to developing good relations with others as well as colleagues. PERSONAL INFORMATION: Date of Birth: September 4, 1985 Birthplace: Biñan City Nationality: Filipino Civil Status: Married Spouse Name: Raymund P. Manzano Occupation: Engineer PERSONAL REFERENCE: 1. Hazel Moral QA Supervisor – HOTH International Limited - 2. Ma. Teresita Mendoza Finance Head – Yavin Technologies, Alabang Muntinlupa City - 3. Roy Geson Galindez Trainer – Yavin Technologies, Alabang Muntinlupa City - 4. Emmlayn Mae Gonzales Team Manager – KGB Philippines, Santa Rosa City, Laguna - I hereby certify that all the above are true and correct in accordance with my own True personal knowledge. Jenny De Ocampo Manzano Applicant