Jenny De Leon
+63 -
- https://www.linkedin.com/in/genva-jenny-de-leon-/
PROFESSIONAL SUMMARY
Executive virtual assistant with 10 years of experience in the BPO industry and six years of experience specializing in virtual assistance. Well-versed in call center operations, sales, and customer service, with a solid history in lead generation, Cold Calling, Appointment Setting. Dedicated to offering clients support in handling challenging tasks while delivering services that are dependable, trustworthy, and valuable.
WORK EXPERIENCE
Sales Business Executvie- Full Time Sept 2023-Feb 2024
Full Potential Solutions- Ooma
Building business by identifying problems and providing solutions.
Identifying business opportunities
Maintaining Relationships with clients by providing support, information and service improvements.
Preparing business proposal tailored to clients business needs.
Organizing Business Meetings via zoom or Microsoft Teams
Lead mining, Cold Calling, Appointment Setting, Email Marketing
Business Owner
Leadjennyration August 2023 - Present
Executive Virtual Assistant- Part Time
Nanny Portal Agency • South San Francisco CA, United States May2023 – August 2023
Recruitment
Lead Generation
Social Media Management
Appointment Setting
Graphic Design
Researcher
Answering Calls and Text messages
Email Management
Web Content Creator
Admin Tasks
Virtual/Admin AssistantMay 2019 - Sep 2022
Super Human Prospecting • Norristown PA, United States
Market Research
Lead Generation
Recruitment Assistant
Assistant Accounts Receivable Clerk (Bookkeeper)
Call Auditor (Quality Assurance)
Real Estate Disposition Virtual Assistant -Part Time Dec 2020-March 2021
KC ProHomeBuyers • Kansas City MO, United States
SMM
Email Management
Email Marketing
Appointment Setting
Researcher
Lead Generation
Real Estate Virtual Assistant Lead Manager Feb 2018 - Mar 2019
Cash4Houses • San Antonio Texas, United States Oct 2022 – Feb 2023
Appointment Setting/ Cold Calling
Determine and establish office procedures and routines
Supervise and train other VA’s in procedures and in the use of current software
Skip Tracing, finding the property owner.
Answering Calls and Text Messages
Client Account Sales Representative- MegaPathMay 2014 - Oct 2017
Acquire Asia • Quezon City, Philippines
Make outbound calls/Cold Calling and Acquire new business for the Company.
Follow up on leads and conduct research to identify potential prospects
Converting transferred leads into sales
Providing solution and making business proposal for the customer
Manage existing customers accounts such as technical issues, billing inquiries and product needs
Responsible in providing new solution and upgrading services based on the business needs
Call Center Travel Agent-Sales- ExpediaApr 2011 - May 2014
WNS • Quezon City, Philippines
Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
Plan and organize vacation travel for individuals or groups
Make transportation and accommodation reservations using computerized reservation and ticketing system
Sell single fare tickets and package tours to clients
Promote particular destinations, tour packages and other travel services
Investigate new travel destinations, hotels and other facilities and attractions
Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety.
Call Center Customer Service Sales Agent-Capital One CanadaApr 2009 - Feb 2011
Sykes Asia Inc • Makati, Philippines
Answer, the phone, inquiries from customers
Investigate complaints regarding the establishment’s goods, services and policies
Receive account payments
Receive credit and employment applications.
Investigate complaints and update accounts.
Provide information about claims or accounts
Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone enquiries.
EDUCATION
Hotel Restaurant and Food ServiceJun 2009 - Apr 2010
La Salle Greenhill-Adult Night Hight School • Mandaluyong, Philippines
BS Info ManagementMay 2001 - Aug 2004
Institute of Creative Computer Technology • Cainta Rizal, Philippines
3rd Year College Level
SKILLS
Office & Administrative Jobs
-Data Entry-Answering Phones
-Scheduling
-Google Calendar Management
-Shipping
-Computer Skills/Excel/Spreadsheet/Powerpoint
Sales Retail Customer Service jobs
-Lead Prospecting
-Contract Negotiation
-CRM Software (Salesforce, Hubstaff,Podio)
-Lead Qualification
-Cashier
-Communication
Advertising & Marketing
-Social Media Marketing
-Sales Funnel Management
-Canva Graphic Design
-Email Marketing-Skip Tracing
-Researching
-Lead Generation
-Midjourney
-Chat gpt
-Reels
-Instagram/Tiktok/Facebook/LinkedIn
TOOLS
Salesforce
Podio
Oracle
Sabre
Capstone
Slack
Citrix
Google Spreadsheet
Ring Central
Mojo Dialer
Nextiva
Time Doctor
REFERENCES
Marjorie Delos Santos Pimentel
Director Acquire BPO -
Francis Belleza
Senior Team Leader
Acquire BPO-
Ms. Edrienne Honey Ching
Sales Operations Manager Google Marketing Solutions -
VOLUNTEER WORK
Violin PlayerMay 2007 - Feb 2023
MCGI Symphony Orchestra • Apalit Pampanga, Philippines
I belong to the Church Orchestra. I play the violin and also teach ukulele at MCGI Music School every weekend
HOBBIES
Playing Violin and Ukulele
Trekking
