I am an organized Customer Service and Virtual Assistant with 15 years of Customer Service Management expertise in completing process improvement projects. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, focus on building customer satisfaction growth, team player in thriving in a competitive fast paced environment and committed to maintaining professional relationships with clients to increase profitability and drive business results. Multitasking made me very adaptable as I have worked with different people of diverse backgrounds. With my management background and customer service skills. I will be able to assist you with your business needs.