Jenny Blancia

Jenny Blancia Bachelor Graduate Sales/Technical Support Representative English Tutor Address: Marapara Zone 2, Bata Bacolod City, NEC, 6100 Phone Number:- Email Address:- * Successful sales professional successful in promoting products and focused mentality. Skilled negotiator and bringing in more sales revenue. Excellent customer service, research and conflict resolution skills. Enthusiastic sales representative with proven interpersonal communication skills and solid history of success. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets by up to 100%. * Sales and Technical Support with over 10 years of successful experience in troubleshooting and fixing customers Internet and Home Security services while upselling additional services that could help customers in daily living. Recognized consistently for performance excellence and contributions to success in all BPO industry. Skills: Good at Sales and technical support Sales expertise Interpersonal communication skills Very good with Product promotions Amazing customer service representative Friendly and good with Multi-tasking Work History: Sales/Technical Support Representative Concentrix Bacolod from January 2012 – current Developed and maintained courteous and effective working relationships. Handled 2 chats per hour to address customer inquiries and concerns. Demonstrated respect, friendliness and willingness to help wherever needed. Actively listened to customers' requests, confirming full understanding before addressing concerns. Completed minor preventative maintenance and mechanical repairs on equipment. Identified issues, analyzed information and provided solutions to problems. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Technical Support Representative Teletech Bacolod from February 2011 – July 2011 Provided Tier 1 IT support to to all customers in resolution of cable and internet issues over the phone. Built and provided basic end-user troubleshooting and desktop support on cable and internet services. Helped streamline repair processes and update procedures for support action consistency. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Assisted customers in identifying issues and explained solutions to restore service and functionality. Resolved issues with systems, hardware through phone call quickly and accurately. Sales Representative Transcom Philippines from August 2009 to January 2011 Exceeded sales goals by at least 100% in quarters in row. Built strong rapport with clients by understanding needs and clearly explaining products for upsell. Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. Provided sales consultations on functional and stylistic benefits of each custom product. Increased revenue by acquiring new customers and determining needs to offer relevant products. English Tutor B of B Learning Center from March 2009 to August 2009 Tutored students to develop deeper comprehension of English course materials and better understanding the correct pronunciation of words. Used Microsoft Word and other software tools to create documents and other communications. Carried out day-day-day duties accurately and efficiently. Improved students' skills in diverse subjects by applying online books and writing techniques. Taught and assisted students in such areas as reading and making sentences. Maintained notes on student progress. Education: 2005-06 to 2009-03 Bachelor of Elementary Education: Home Economics and Livelihood Education Carlos Hilado Memorial State College 2000-06 to 2004-03Graduated High School Bata National High School 1995-06 to 2000-03Graduated in Elementary Bata Elementary School II