JENNY BEE S. QUILLA
SUMMARY
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P23 APT 7, Eden Island,
Mahe, Seychelles
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A dynamic professional with qualitative experience of 12
years in hospitality particularly in rooms reservation.
A natural team player with flame to lead and motivate
others in order to achieve established goals and objectives.
High energetic, enthusiastic and dependable individual who
excels in competitive challenges.
An out of the box thinker with excellent operational skills
and demonstrative abilities to meet deadlines and work
under pressure.
Goal-driven achiever with strong organizational skills and
detail orientations.
Strong computer skills: Microsoft outlook, excel,
powerpoint, word, google drive and internet browsing.
PROFESSIONAL EXPERIENCED-UAE Driving License No.:-
OBJECTIVE
Seeking a career opportunity and
challenging role in reputable company
where my knowledge and skills could
substantially add value to the organization.
HOSPITALITY MANAGEMENT
SYSTEM EXPERTISE
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Opera 5.0
Fidelio 6.20 and Suite 8
Protel MPE Management Suite
Customer Relation Management (CRM)
EGain Email Management System
Synxis
Rezgain
Ideas
Cluster Reservations Manager - April 23, 2019 to April 2, 2020
Savoy Resort & Spa and Coral Strand Smart Choice Hotel
P. O. Box 400, Beau Vallon, Mahe, Seychelles
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Maximizing room revenue in the Resort including but not
limited rooms, food & beverage, events & spa.
Set and amend selling strategies across all channels and
segments as directed by Cluster DOS & Cluster Revenue &
Ecommerce Manager as applicable per property level.
Preparing daily, weekly and monthly forecast pick-up
reports.
Controlling rates and inventory for group business, low
yield, rooms allocations, complimentary rooms and
upgrading, group space blockage and timely wash,
especially during the peak season and/or high demand days
when expected occupancy is above 80%.
Facilitate the loading of all rate codes in Fidelio & Synxis.
Identifying trends and offer recommendations toward
increasing market share and REVPAR.
Reviewing previous nights’ occupancy report and tracked
for forecasting future business patterns.
Ensure all rate codes, packages, promotions, stop sales and
free sales are updated in the property management system
and channel connectivity on timely manner.
Handle and resolved guest issues in a positive manner so as
to protect company revenue and result in guest
satisfaction.
Ensure all reservation enquires are professionally and
promptly handled and that there is no loss of business.
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Ensure training requirements for the team is assessed regularly and training sessions are
organized.
Develop and maintain the department schedule whereby there is appropriate coverage to
handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into
bookings.
Maintain administration procedures as per company and Hotel standards; this includes all
reservations and requests are confirmed within 24 hours, no show charges are validated and
sent to Finance for posting.
Performed Manager on Duty (MOD) as scheduled by the management.
Senior Cluster Reservations Team Leader – May 2017 to April 2019
JA Ocean View Hotel and JA Oasis Beach Tower
P. O. Box 26500, The Walk, JBR, Dubai, United Arab Emirates
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Assisting the reservations manager to motivate the team skillful at up selling and/or conversion
as required by the business demand.
Participating in staff recruitment, organizes on-the-job and monthly training for all staff
performance in order to ensure clients’ satisfaction and adherence to JA Resorts & Hotels service
standards.
Assisting the Reservations Manager to ensure all sellable contracted rates are loaded in the
relevant systems for ease of reservations by companies worldwide.
Checking regularly and disseminates information on market situation including weekly check and
report on booking trend in the market through exchanges with competitors, test calls and
reports on seasonal rates book-able at competitor hotels.
Assisting the Reservations Manager to supervise the team in their daily duties, including pickups, travel agents’ commissions, staff responses to clients.
Training employees ensuring that they have the necessary skills to perform their duties with the
maximum levels of productivity and efficiency.
Maximizing employee productivity and morale within the department and consistently maintain
discipline within hotel guidelines and local regulations.
To spot-check reservations made the previous day and check all VIP arrivals.
Team Leader-Central Reservations – April 2013 to May 28, 2017
JA Resorts Hotels
P. O. Box 9255, Jebel Ali, Dubai, United Arab Emirates
Managing 7 Hotels
- JA Jebel Ali Beach Hotel – 5*
- JA Palm Tree Court – 5*
- JA Ocean View Hotel – 5*
- JA Enchanted Island Resort – 5*
- JA Manafaru – 5*
- JA Hatta Fort Hotel – 4*
- JA Oasis Beach Tower – Luxury Hotel Apartment
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Led and mentored more than 25 Customer Service Executive during day-to-day operations
resulting increase in sales & high score in IFH (mystery shopper) that break the history record in
CRO.
Organizing weekly sales report for the sales department to track product successes
Introduced a Central Reservation Office succession plan to improve staff development, retention
and increase internal promotions
Identifying all events that impacts the business demand.
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Maintaining rate parity on all channel
To ensure all rates, room descriptions and other hotel policies are displayed accurately on all the
online channels.
Define, implement, monitor & control the entire Central Reservation operations and trainings
Evaluating associate’s performance and identify the areas of development and follow-up an
action plan.
Revenue Sales Agent – January 2012 to March 2013
Jebel Ali Golf Resort & Spa
P. O. Box 9255, Jebel Ali, Dubai, United Arab Emirates
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Maximizing revenue and achieve daily, monthly and yearly target
Actively involved in preparing different reports for all seven (7) properties as follows:
- Daily Pick-up Report
- Market Segment Report
- Business Review Report
- Revenue Meeting Report
- Call Statistic Report
Creating rate code and attach correctly to Company & Travel agency profile
Assisting in preparation of 3 months fully updated forecasts in Revenue Plan Forecast Tool on a
Monthly basis.
To distinguish and follow up on the competitor’s offerings and to gather information about their
activities, rates and sales.
Managing Bateaux Dubai – 5-star Dinner Cruise arrangement and lists on daily basis.
Reservation Agent – January 2010 to January 2012
Metropolitan Hotel - Dubai
P. O. Box 26666, Sheikh Zayed Road, Dubai, United Arab Emirates
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Processed and confirm guest room reservation made by client on the phone, email or fax.
Input all reservation in the system, recording all pertinent information and attend to enquiries,
complaints and requests regarding reservations.
Organizing visa requests for hotel guests as per hotel policy and up-sell whenever the
opportunity is identified
Waitress – Sept 2008 to December 2009
Metropolitan Hotel - Dubai
P. O. Box 26666, Sheikh Zayed Road, Dubai, United Arab Emirates
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Taking guest’s food order and deliver to their table
Responsible for table clearance & table set-up
Cashier function as requested by manager
Stock Controller – August 2003 to August 2008
Ong Sy Inyong Corporation
Araneta Street, Bacolod City, Philippines
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Inventory planning and control products or items for sale.
Performing stock-take monthly and preparation of reports to the management
Secretarial service function as requested by the management
