Jenny Barro

JENNY BARRO VIRTUAL ASSISTANT ABOUT ME Versatile and results-driven professional with a comprehensive background in Customer Service, Virtual Assistance, Chat Support, and Digital Content Editing. Expert at balancing high-volume administrative tasks with precision-based creative work, ensuring all client interactions and deliverables meet the highest standards of quality and brand alignment. I specialize in optimizing remote workflows and providing seamless support across multiple digital platforms, with a focus on enhancing customer experience and operational productivity. WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE CONCENTRIX (BPO) - I manage high-volume omnichannel support—calls, emails, and live chat—delivering precise product and policy resolutions while maintaining a professional tone. Meticulously documented all interactions in the CRM to ensure record accuracy and data integrity. Consistently exceeded key performance metrics, including first-call resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT) scores. CUSTOMER SUCCESS SPECIALIST - I manage high-volume email and chat support, providing expert guidance on software navigation, billing, and subscription troubleshooting. I resolve technical video editing issues like rendering errors and interface glitches while reporting recurring bugs to development teams for optimization. By educating users on advanced features and de-escalating disputes with composure, I drive long-term retention and maintain superior satisfaction ratings. INSURANCE VIRTUAL ASSISTANT - I manage policy renewals, endorsements, and cancellations across industry-specific platforms while facilitating end-to-end claims processing between adjusters and clients. I resolve complex inquiries regarding premiums and coverage limits, and I support agents by preparing accurate quotes and certificates of insurance (COI). Additionally, I conduct meticulous file audits to ensure 100% administrative and regulatory compliance. STUDIO PHOTOGRAPHER/SALES CLERK PHOTOLINE ENT. CORP - I specialized in editing and preparing photos for final delivery, using tools like Adobe Photoshop and Canva to ensure high‑quality output, while also managing studio sessions and maintaining an organized workflow to support client satisfaction. SKILLS Independent & Fast Learner: I reached full operational independence within just 30 days of hitting the floor, handling complex customer concerns on my own without needing trainer support. Top-Tier Service & Sales: My focus on empathy and active listening earned me a VOC Recognition Award, while my ability to close and handle objections led to a Sales Recognition Award. High-Impact Efficiency: I’m highly adaptable—I successfully brought my Average Handle Time (AHT) down to target levels within just one week of adjusting to new requirements. Proactive Time Management: I take full ownership of my schedule and tasks, ensuring I hit volume targets and deadlines without letting quality slip. Solution-Oriented: I pride myself on being a strong listener and an even better problem solver, turning difficult conversations into positive outcomes for the business. SOFTWARE Zoom & Teams Word Processing Tools Microsoft Excel & Google Sheets CRM Google Workspace Salesforce Adobe Photoshop Canva & Capcut Google Calendar QuickBooks Zoho Books