JENNIFER ESTRADA
EXECUTIVE VIRTUAL ASSISTANT
Profile
Motivated aspiring executive virtual assistant with strong
skills in calendar management, email organization, travel
coordination, and client relations. Proficient in Google Suite,
Zoom, and CRM systems. Eager to contribute to executive
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efficiency by providing excellent administrative support in
a remote setting.
Work Experience
-www.reallygreatsite.com
2015
Customer Service Representative
55 F Bernie St. Brgy 65 Pasay
City 1300
Managed billing inquiries, resolved
discrepancies, and arranged payment
EDUCATION
plans for overdue accounts.
Bachelor of Science in
Elementary Education
Assisted with product/service inquiries,
upselling, and meeting sales goals.
Biliran Province State
University BIPSU
Provided technical support,
2002 - 2006
troubleshooting, and resolving service
issues.
TRAINING
Handled customer inquiries, delivering
Executive Virtual Assistant Basics
accurate information and enhancing the
customer experience.
(Complete Online Course)
2016
TESDA (Technical Education and
Skills Development Authority)
Certificate course in English
Proficiency for Customer
Service Workers
TSD GLOBAL
2017
ROMAIEV TRADING INC.
Secretary
Prepared reports on company operations
and industry trends.
Administrative support, including
answering calls, responding to emails, and
preparing correspondence.
Maintained and updated records,
ensuring the accuracy and validity of the
information.
Work Experience
SKILLS
Inbox Management
Calendar Management
Travel Management
Event Management
Email Management
Household Management
Meeting Management
Basic Social Media Management
Foundever (FORMERLY SITEL PHIL.)
2017
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Customer Service
2022
Representative/Fraud
Specialist
Provide customer support via phone,
email, and chat, addressing inquiries and
TOOLS
resolving issues.
Detect and investigate fraudulent
Zoom / Google Meet
Microsoft Teams
Password Managers
VPN
SoftPhones
Google Maps
Google Docs
Google Sheets
Google Slides
Google Forms
Google Drive/Dropbox
Google Chrome Extensions
transactions, minimizing financial risks.
Document and track fraud cases using
CRM systems, ensuring timely resolutions.
Enforce company fraud prevention
policies and conduct risk assessments.
Collaborate with internal teams to resolve
fraud-related issues.
Educate customers on fraud prevention
LANGUAGE
best practices.
References
English
Tagalog
GEORGE NOBLE
MARZONI MADRIAGA
TL /Supervisor
Phone:
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TL /Supervisor
Phone:
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Email :-Email :-
Jessamine Flores
CSA / co-worker
Phone:
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Email :
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