Jenniffer Mena
MARKETING
Villa Tepetate Sur Casa #111. Granada, Nic.-•-
• Cel- -
EDUCATION
Bachelor´s Degree in Marketing
PROFESSIONAL PROFILE
(Universidad Centro Americana 2008-
Quality Assurance Analyst
2012).
Accedo Technologies (2022 - 2023)
Quality follow up to 32 agents from a specific LOB, providing
COURSES
coaching and feedback to agents on different procedures and
also teaching them the right way to work on their campaign.
Constant communication with agents about new information
Course: “Diseño Gráfico I”
that comes up. Create reports about agent metrics, be in
(Universidad Nacional de Ingeniería
constant communication with Leadership Team to improve
2015).
plans of action in the department.
Course: “Excel Intermedio”
Customer Service Representative
(Universidad nacional de Ingeniería
Sitel (2020 - 2021)
2021).
Offering my services for 2 campaigns such as, Moneygram and
Amerigas.
Course:“The complete Digital
Marketing” (Udemy – Currently).
Technical Support Representative
Concentrix (2018 - 2020)
SKILLS
Knowledge of the Office Package
Intermediate level of English
Management of social networks and
Providing support for different products such as cell phones,
tablets and computers
Operations and Marketing Manager
Hotel La Pérgola (2015 - 2018)
booking engines
Supervising kitchen, maintenance and cleaning area.
Knowledge of Photoshop.
Mailing, assistance with reservations, cashiering, collections,
Ability to make decisions and solve
problems
Punctuality and responsibility
customer service, reception and attention to suppliers. Check-in
and check-out control. Handling of booking engines such as
booking.com, despegar.com, TripAdvisor, etc.
Management of the Hotel's Social Networks where I created
Communication skills
advertising campaigns, in addition to measuring the impact of
Analytical and research skills
these, I conducted research of the potential market by gender,
age, nationality etc. I also created art and content for social
networks such as Facebook
