Jennifer E. Yu
5 Nangka Rd. Brgy. San Carlos Binangonan Rizal--Objective:
To obtain a position in the hospitality industry where I can utilize my skills and
experience to make a positive contribution to the company’s management.
Personal Information
Date of Birth:
Age:
April 4, 1997
26
Educational Background
Tertiary:
Bachelor Of Hotel and Restaurant Management
Centro Escolar University (S.Y-)
Work History
Hop Inn Tomas Morato, Front Office (June 2023- October 23, 2023)
• Performing check-in and Check-out process.
• Managing corporate, phone, and online reservations (Website and OTA).
• Responds to guest complaints and request.
• Register guests and collect the necessary information.
Freelance Virtual Assistant, Lead Generation and Appointment Setter (July 21, 2022 – May
2023)
• Set up appointments and look for potential leads that match our client’s targeting.
• Generate new leads using LinkedIn ( Sales Navigator) and email.
• Organize and keep the lead’s status and information in the CRM Software.
• Sending connections and answering messages on email and LinkedIn.
Gohotels Ortigas Center, Hotel Associate (Aug 2017-Sept 2019)
• Processes and confirms room reservations and services smoothly to ensure
effective and efficient operation of the department.
• Assigning rooms to guests and taking note of special requests written on
their reservation
• Maintains open communication with other departments for a smooth flow of
operations.
Skills and Interest
Skills: CRM (Lotus Notes, Djubo, HMS) | G-Suite | Linkedin (Sales Navigator) | Monday.com
Interest: Baking | Learning Languages | Reading | Watching Comedy Series
Internship
Las Paellas Greenhills (April 20 – May 7, 2015)
● Receptionist and server
Crowne Plaza Manila Galleria (Nov. 7 – Feb 6, 2017)
● Human Resources
● Quality and Continuous Improvement
Seminar Attended
Hotel Orientation on Front Office operations, in room dining service & basic
beverage and wine knowledge at the ballroom at New World Hotel August 10, 2013
Achievement
Battle of the bottle: 1st runner up
Booth competition for the AHRMS Acquaintance party: Best booth Representative of
The School of Nutrition and Hospitality Management in the Research Forum NonScience
Certificate
TESDA National Certificate 11: Front Office
TESDA National Certificate 11: Food and Beverage References:
Ms. Roma Janolino
Mr. Bert Bacongan
Senior Hotel Associate
Supervisor
RLC-Gohotels Ortigas Center
Leonexus
-
-
