Jennifer Y. Martelino

• Successful thirteen (13) years as a Manager – General Manager, Operations Manager, Project Manager and Customer Service Manager

• Rewarding 15 years in the Business Process Outsourcing industry. Twelve years as a free-lance Virtual BPO contractor with clients in the USA as Customer Service Manager, Team Leader, Trainer, Verifier, Virtual Assistant, Operations Analyst, and Customer Service Representative and 2 years with Dell and HSBC as Senior Customer Care Specialist. Five years as a Chinabank branch front-liner, dealing directly with clients, as Customer Relations Assistant for a year and as a Signature Verifier/Bookkeeper for 5 years. Experienced in all aspects of customer service

• Solid six (6) yearsteaching experience utilizing multi-media systems for teaching Management, Banking and Finance, Business, Marketing, Sociology, and Business English in the collegiate level.

• Invaluable six (6) years in Banking and Finance as Bank Branch Bookkeeper and Signature Verifier that entails thorough bank document auditing. Extensive knowledge in bank operations. Significant experience and exposure in portfolio management, money market, investment banking and equity market.

·      Superior command of the English language both in writing and speaking. Ranked as Top 10% of all Upwork.com contractors who took the English Grammar Test.

• Successful experience in doing several roles concurrently.

• Knowledge in government required reportorial requirements particularly Securities and Exchange Commission and Local Government Agencies.

• Proficient with correspondence writing and preparing presentation materials as well as gathering of data information for research purposes, and contract administration