Jennifer Wicks
Montreal, Quebec-www.jenwicks.com
WORK EXPERIENCE
Customer Support Team member
July 2017 to Present Phaiser Headphones - remote Customer support agent for Phaiser - a Bluetooth headphone company. In this remote
position, I offer support to customers by answering tickets in a timely manner. I also manage
and schedule Lightning Deals on Amazon.com for the company. Through this role, I have
gained experience using Slack, Xsellco, Amazon Seller Central, Shopify, Aftership, Skubana,
Seller Labs, Klaviyo.
Graduate Instructor
2013 to 2017 Concordia University
Teaching undergraduate courses in community art education; curriculum development and
implementation; management of a large team of teaching assistants; mentorship and
evaluation of student curriculum and artist portfolios; curation of student exhibitions;
management of student grants; mentorship in funding applications and fundraising activities.
Arts Instructor
2003 to 2017 Visual Arts Centre
Specializing in ceramics and sculpture; instructor to adults, youth, and special needs students.
Programme Director
2011 to 2015 Visual Arts Centre Development and administration of outreach projects in diverse communities;
administration/hiring of teaching staff and assistants; community liaison; project
documentation; dissemination of project outcomes through exhibitions or publication.
Administration of outreach programme; curriculum development and evaluation; program
development; inventory; public relations; budget management and financial reports.
Head TA - Community Art Education Practicum Coordinator
2011 to 2013 Concordia University
Administration of a large team of teacher's assistants; liaison between numerous community
organizations and the university; undergraduate student practicum placement and
management.
Studio Associate, Arts Instructor and Sales
2001 to 2011 Atelier Boutique Gaia
Studio potter and teacher; gallery supervision and sales clerk; ceramics technician. Ceramics
Technician
Glaze and colorant development; mosaicist; firings and studio management.
EDUCATION
2013 MA in Art Education, Concordia University
2010 BFA in Art Education, Concordia University
PROFESSIONAL TRAINING
2014
Atlas.ti
Data analysis software
Intensive course for MAC
2013
Adobe Suite
Eliquo Intensive course for MAC
LANGUAGES
English (Native)
French (Bilingual)
Spanish (Advanced)
