Jennifer Waddington

Jennifer Waddington 26330  TWP  RD  571,  Sturgeon  County,  Alberta  T8R  2L8  ||  (780)  -  || - Summary   Highly   motivated   and   dedicated   professional   with   extensive   hand-­‐on   experience   and   demonstrated   track   record   in   utilizing   excellent   organizational,   time   management,   business   management,   and   clear   communication   skills.   Success   track   record   in   managing   schedules,   arranging   meetings,   managing   contact   lists,   handling   emails,   sending   newsletters,   performing   market   research,   identifying   new   business   opportunities   and   providing   customer   service.   Expertly   handling   multiple   demands   consecutively,   determining   priorities,   and   making   sound   decisions   in   a   fast   paced   environment.   Thrive   in   both   collaborative   and  independent  work  environments,  and  meet  demanding  priorities  with  composure,  focus  and  patience.  Focused  ability  to   consistently  accomplish  objectives  through  organizational  talents,  keen  attention  to  detail  and  meticulous  follow  through.   Insightful   and   eloquent   communication   skills,   able   to   effectively   communicate   both   verbally   and   written   with   all   level   of  individuals  in  an  attentive,  friendly,  courteous  and  service  oriented  manner   Highly  focused  and  results-­‐oriented  in  deadline  driven  environment  with  the  ability  to  juggle  and  prioritize  multiple   tasks   A  quick  learner,  eager  to  meet  professional  challenges  and  contribute  towards  organizational  growth   Developing  and  maintaining  administrative  processes  that  reduce  redundancy,  improve  accuracy  and  efficiency,  and   achieve  organizational  objectives   Accurately  completing  information  and  project  management  goals,  status  briefings  and  reporting  within  demanding   time  frames   Hardworking,  motivated,  self-­‐starter,  flexible  and  adaptable  to  different  cultures,  companies,  and  personalities   Excellent  research,  analytical  and  problem-­‐solving  skills  and  an  ability  to  identify  issues  and  recommend  solutions   Proficient  user  of  Microsoft  Office  (Word,  Excel,  Outlook,  and  PowerPoint),  S.A.P.  software  and  Adobe  software     ! ! ! ! ! ! ! ! Highlights   ! ! ! ! ! Administrative  Support   Virtual  Assistant   Proofreading   Content  Development   Reporting  and  analysis   ! ! ! ! ! Scheduling/Event  Planning   Copy  Editing   Data  Entry   Filing  &  Data  Archiving   Project  Management   ! ! ! ! ! Problem  Solving   Relationship  Building   Team  Building   Time  Management   Freelancing   Professional  Experience   BUSINESS  OWNER  /  FREELANCER                 05/2013  -­‐  Present   ! Responsible  for  all  accounting,  customer  service,  ordering,  administrative,  HR  functions   ! Operate  autonomously  in  all  facets  of  business,  i.e.,  strategic  planning,  operations,  and  marketing;  proficient  in   customer  relations,  brand  positioning,  revenue  growth,  financial  management,  driving  operational  excellence,   business  development,  price  negotiations   ! Demonstrate  outstanding  courtesy  and  strong  interpersonal  skills  in  all  customer  interactions;  implemented  all   business-­‐building  expectations  through  web  presence  and  social  marketing   ! Strong  focus  on  customer  satisfaction,  loyalty,  and  follow  up;  established  customer-­‐centric  culture  of  communication,   collaboration,  &  accountability  resulting  in  top  tier  performance   ! Demonstrate  team  management  skills  in  area  of  hiring,  training,  and  performance  evaluations  in  accordance  with   human  resources  policies  and  procedures   ! Provide  efficient  and  professional  administrative  and  clerical  service     ! Handle  all  facet  of  office  management,  including  general  accounting,  accounts  payable/receivable,  payroll,  and   invoicing,  vendor  and  client  relations,  and  e-­‐mail  and  mail  correspondence           -   INTERNATIONAL  MANUFACTURING  SUPERVISOR             07/2011  –  05/2013     Packers  Plus  Energy  Services   ! Responsible  for  all  quality  documentation  for  international  jobs,  including  technical  drawings,  calculations  and   charting  information.  Also  responsible  for  final  quality  control  checks  of  all  tools  prior  to  shipping  of  international  jobs   ! Responsible  for  complete  life  cycle  of  an  equipment  order,  from  estimating  sales  quotes,  to  placing  the  order,   scheduling  manufacturing  to  shipment  of  the  equipment  and  final  quality  documentation   ! Worked  closely  with  Assembly  Coordinator  and  shop  floor  personnel  to  ensure  quality  procedures  are  followed  and   maintained     PRODUCTION  AND  WARRANTY  ADMINISTRATOR             05/2006  –  04/2010   Advance  Engineered  Products  Ltd   ! Responsible   for   all   Administrative   duties   regarding   the   Plant   Manager   and   act   as   a   support   administrator   to   Production  Foremen,  Quality  Control  Inspector,  and  Accounting   ! Developed  and  implemented  Owner’s  Manuals  to  be  printed  for  all  new  units  sold   ! Lead  person  responsible  for  all  warranty  concerns.  This  required  dealing  directly  with  customers  and  manufacturers   ! Office   administration   including   time   card   entries,   time   transfers,   foremen   employee   lists,   authorized   drivers   list,   attendance  reports,  employee  tool  program  development  and  maintenance,  and  collective  agreement  maintenance     SKILLED  TRADES  STAFFING  CONSULTANT                           01/2004  –  05/2006   Randstad  Canada   ! Responsible  for  opening  first  Skilled  Trades  and  Industrial  Management  Division  in  Western  Canada  for  Randstad   ! Developed  a  database  from  the  ground-­‐up  for  potential  customers  and  candidates   ! Maintained  a  strong  customer  base  of  150  companies  in  the  Edmonton  area  and  had  personally  visited  and   completed  thorough  needs  analysis  meetings  with  majority     TRAINING  AND  DEVELOPMENT  SPECIALIST                                           09/1998  –  09/2003   Collega  for  Aveda   ! Responsible   for   all   aspects   of   training   and   development   across   Western   Canada   and   offering   support   to   Eastern   Canada  training.  This  included  sales  and  product  training  to  internal  company  staff,  scheduling  of  client  training  across   Western  Canada,  curriculum  development  and  writing  as  well  as  the  recruitment  and  hiring  of  corporate  trainer   ! Responsible  for  the  training  and  development  of  corporate  trainers,  including  Train-­‐the-­‐Trainer  classes,  performance   evaluations  and  career  progression   ! Worked  closely  with  Corporate  Head  Office  in  Minneapolis,  MN  to  develop  new  curriculum  for  North  American  usage   in  schools  and  training  facilities   ! Responsible   for   the   personalized   training   and   development   of   Western   Canada’s   largest   customers,   which   included   needs  analysis,  program  development  and  implementation  and  personalized  service     ! Also  held  position  of  Territory  Business  Manager  responsible  for  client  development     Jennifer Waddington Certifications  and  Training   ! ! ! ! 2007  –  MS  Access  Database  Administration,  NAIT  (various  classes)   2001  -­‐  Adult  Education  Certificate,  Mount  Royal  College   1998-­‐2003  -­‐  Various  industry-­‐related  courses  for  product  knowledge,  leadership,  program  development  and   adult  training   1993-­‐1998  -­‐  Various  courses  through  Koffler  Academy  including  Purchasing,  Loss  Prevention,  Effective   Scheduling.