Jennifer Uriel Okwuose Ndubishi

Jennifer Uriel Okwuose Ndubishi

$100/hr
Customer service manager
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Gwagwalada, Abuja, Nigeria
Experience:
5 years
JENNIFER URIEL OKWUOSE-NDUBISHI Telephone-. Email Address:-Address; NO 9, JZ Road Dagiri, Gwagwalada, Abuja. Career Objective. To find a challenging and responsible position within the organization that offers advancement in opportunities and where I can use, diversify and expand my skills, knowledge and experience to help the company/organization reach its corporate goals. WORK EXPERIENCE: Access Bank Plc/ Relationship Officer August 2019-December 2022      Managed existing customers to strengthen business relationships with a view to increase financial growth of the bank. Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue. Assigned to follow-up customers with dormant accounts, convince to resume dealings with the bank. Listened to customer requirements and present appropriately to make a sale. Achieved set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates. Key Achievement   Grew the bank’s portfolio by exceeding the set target within my first year at the bank. Helped grow the bank’s Other Delivery Channels (ODCs) by onboarding customers on the mobile application and improving debit card collection. Crossview Solutions Limited (CSL), Lagos/ Human Resources Officer. August 2016-August 2019 Responsibilities  Manage recruitment efforts - Identify candidates by utilizing multiple sourcing strategies including LinkedIn, employee referrals, advert        placement etc. Assisting in the coordination of recruitment - job description, advert placement, shortlisting, reference checks etc). Planning and managing of new staff induction/ onboarding activities. Planning and organizing the implementation of training and development programs. Liaise with management to drive and promote the Employee Value Proposition, ensuring its effectiveness to help attract and retain employees. Monitoring and driving the company’s performance management system; ensuring employee performance aligns with the organizations vision and objectives and close gaps where necessary. Ensuring confidentiality of all HR documents, and proper filing of employee information. I also maintain an updated staff information and provide authorized information from staff file as required. Handling of all staff issues- identifying their needs/grievances, discussing and providing solutions to improve relations between staff and the employer. Supporting payroll administration, management of HMO administration and pension remittance, while ensuring they have a competitive compensation structure. Key Achievement   I was able to create a feedback mechanism to measure satisfaction both in internal and external customers. The organization’s structure helped brush and improve my administrative and HR skills. Voice of Nigeria, Broadcasting House, Ikoyi, Lagos. (NYSC) May 2016- April 2017 Responsibilities   Ensured that health and safety standards and trade union requirements are met Produced radio programmes for the various programme units.   Assigned to edit, interview and reporting duties as necessary. Managed presenters for both pre-recorded and recorded output. Key Achievement   I learnt how to produce radio programmes with no supervision. I produced programmes that were aired and worked comfortably like a staff as duties were assigned to me without sentiments. Goodluck/Sambo Presidential Campaign Organization, Abuja. / Administrative officer September2010- May 2011 Responsibilities   Providing administrative services to the organization. Providing support services to the Deputy Director and other oversight functions.  Provide other services as so required by my convener.  Prepared reports on office budgets/expenses and worked with finance and management team to set administrative budgets.    Supervised fleet management and allocation. Managed the procurement of all office consumables. Managed the prequalification of vendors and suppliers and kept an updated database for all vendors.  Oversaw the front office management; ensuring that the company brand is properly represented. Carried out the training of front office personnel and the induction of new staff. Ensured availability of all required work tools before the resumption of new staff   KEY ACHIEVEMENTS   I learnt how to strategize and handle information with confidentiality in a fast paced working environment. I learnt and understood the inner workings of politics, I became politically savvy; merging theory and practice. EDUCATION  University Of Lagos (Akoka, Yaba, Lagos.) Masters in Industrial and Labour Relation (In View)  National Youth Service Corps (completed) 2017  University of Abuja, Gwagwalada, Abuja. B.S.C in Sociology 2015  Igede Community Secondary School Idele, Benue State. West African Senior Certificate Examination 2005  Depot N/A Nursery & Primary School, Zaria, Kaduna. First School Leaving Certificate 2000 PROFESSIONAL QUALIFICATION Merit Ware Computer Institution Diploma in computer Astute Trainers and Consultants Ltd. Management(PHRI/SPHRI) Advanced Human Resources IBM Business Intelligence - SKILLS         Computer proficient in microsoft office tools (Word,Excel,Powepoint) Teamwork and relationship Management Excellent Organizational, interpersonal and liaison skills Self-motivated with outstanding time management capabilities Excellent communication Problem-solving and critical thinking Meticulous attention to details Integrity and approachability HOBBIES: I enjoy research, reading, surfing the internet, travelling, sports, coordinating, dancing, singing and meeting people. REFERENCES Available on request
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.