Jennifer Umedo

Lagos, Nigeria Jennifer Umedo SKILLS .Customer Service & Customer Support .Email and Chat Support .Communication & Interpersonal Skills .Problem Solving .Time Management .Team Collaboration .Attention to Detail .Microsoft Office & Google Workspace .Remote Work Tools. EXPERIENCE Tanbram Benchmark, Lagos — customer service representative September 2025 - present ●​ ●​ ●​ ●​ Assisted customers with inquiries and provided accurate information about products and services. Responded to customer concerns professionally and resolved issues quickly. Maintained clear communication through phone, email, and chat channels. Ensured customer satisfaction by providing helpful and timely support. Canada water hotel, ughelli — front desk/receptionist December 2019 - October 2021 ●​ ●​ ●​ ●​ ●​ ●​ Welcomed and checked in guests, ensuring a smooth and professional arrival experience. Managed reservations, bookings, and room assignments. Answered phone calls and responded to guest inquiries about hotel services. Handled guest complaints professionally and resolved issues promptly. Maintained accurate guest records and processed payments. Coordinated with housekeeping and other departments to ensure guests. Professional summary Motivated and reliable professional with strong communication and problem-solving skills. Experienced in assisting customers, handling inquiries, and maintaining professional interactions across different platforms. Passionate about delivering excellent service and contributing positively to remote teams and growing organizations. EDUCATION Delta state University, Abraka — Bachelor of art and education Ba(ed) November 2021 - July 2025.