Jennifer Tolentino

Jennifer L. Tolentino -/- Work Experience EXECUTIVE ASSISTANT: Cardinal Education (12 February 2018 to 5 September 2018, online work) Managed the CEO’s calendar: session with students, meeting with staff, parents, etc. Contributed in making the EA protocols Sent reminders to students Made reservations ENGLISH TUTOR: Bizmates (17 April 2017 to 31 January 2018, part-time online work) Assisted Japanese professionals to improve their conversational English-speaking skills. HELP DESK / COMMUNITY SUPPORT SPECIALIST: ALTA Solutions (06 October 2016 to 18 October 2016, online work) Helped in creating canned responses for their customer support. CREATIVE WRITER: Frontier Market Solutions, LLC (12 August 2016 to 26 September 2016, online work) Researched and wrote articles regarding their products which will be posted on their website STAFFING COORDINATOR: BigR.io (16 June 2014 to 2 August 2016, online work) Coordinated with Recruiters, Sourcers and Account Managers regarding active jobs Maintained database for submissions and follow-ups using BigRATS Reviewed and edited resumes of candidates for submission Scheduled candidates for client interview/ testing Called candidates to answer additional questions before interview Created, edited and posted jobs on the company website, ZipRecruiter and Indeed. Screened candidates who applied to job postings SENIOR RECRUITER: DB Healthcare IT (26 December 2013 to 4 April 2014, online work) Screened resumes and called candidates for initial interview for IT positions in the Healthcare Industry (primarily users of Epic, Meditech and Cerner) Used Bullhorn as Applicant Tracking System, managing submission, creating reports and sending emails Scheduled applicants for client interview/ testing RECRUITMENT & ADMIN ASSISTANT: Endor Group (9 December 2010 to 21 April 2014, online work) Sourced, screened and did initial contact to applicants for IT positions (Systems Engineer, Technical Consultant, etc.) Managed IT LinkedIn groups by approving and declining membership application Invited people to join LinkedIn groups managed by the company Sent individual invitations for networking events Created and submitted performance reports and other admin tasks ACCOUNT OFFICER: TeleDevelopment (15 October 2010 to 30 December 2010, project-based) Managed accounts by dealing directly with the clients regarding job requisitions Sourced, screened and interviewed applicants for non-agent positions but non-executive levels (IT, Team Leaders, Payroll, Multi-lingual, etc.) Scheduled applicants for client interview/ testing US RECRUITMENT SPECIALIST: MicroSourcing Inc. (5 May 2010 to 23 August 2010, project-based) Supported a client by doing offshore recruitment Sourced, screened and interviewed applicants for different positions (CSR, TSR, Helpdesk and Executive Assistants, Administrative Assistants, IT, etc.) Scheduled applicants for client interview/ testing SENIOR RECRUITER: PSG Global Solutions (2 February 2010 to 19 April 2010) Supported clients by doing offshore recruitment Sourced, screened and interviewed applicants for different positions (Administrative Assistants, Accounts Payable/Receivable, Helpdesk, IT, Registered Nurses, etc.) GLOBAL TALENT ACQUISITION REPRESENTATIVE: TeleTech Global Business Services, HirePoint Back Office Team (24 February 2007 to 19 January 2010) Supported TeleTech sites in the Philippines (Lipa, Sta. Rosa, Cainta and Novaliches), Malaysia, United States (Hampton, Birmingham, Kalispell, Tucson and Lorain), Canada (London, Orillia and Ontario) and United Kingdom Did reference check for newly hired employees for the following sites: San Diego, Hampton, Uniontown, Bremerton, Malaysia, Orillia and New Zealand Did resume search for the Kalispell site and sent email blast for the Amherst site Sent Exit Survey to termed employees from all the sites Verified employment for our UK sites using Oracle Did special projects such as: Reference Check Quantitative Survey, Month-to-date and Year-to-date reports, Chats Monthly Productivity Report, Assessment login generation and email sending, Tool/System testing, buddy-up with new hires and reminder calls for rehires Answered applicants’ queries from chat on the HirePoint website and calls from our 1-800 hotline and answered emails from the Unsubscribe mailbox Was the POC for Live Help from January 2008 until May 2009, became the POC for the Sta. Rosa applicant phonescreening from June to July 2009 and was the POC for UK Employment verification from July 2009 until I left. PHONESCREENER: eTelecare Global Solutions, endorsed by World Pacific Contact Solutions (11 September 2006 to 11 February 2007, project-based) Interviewed applicants for agent positions (Customer Service Associate, Sales Representative, and Technical Support Representative) Assigned to schedule all the phonescreeners to use telephones in different areas like the boardrooms, vacant TL stations, and IT rooms Monitored and called the “No Shows” for reschedule Did face-to-face interviews, distributed flyers and administered tests during job fairs Headed the Job Fair for phonescreeners in December. Assigned phonescreeners to join the job fairs in coordination with the Sourcing Team. Reminded the attendee/s of the data and reports needed to be accomplished at the end of the day. Collated the data and updated the reports needed in computing the phonescreeners’ individual rating BUSINESS CENTER (Administration Assistant): IBM Business Services, endorsed by Manpower (16 February 2006 to 15 May 2006, project-based) Assisted all the employees on my assigned floor regarding room reservations, travel procedures, request for credit limit increase, request for supplies, hotel reservations, car rentals, etc. Assigned to help the HR in filing, preparing test materials and calling applicants for interview and testing Provided support to other Business Centers on the other floors when needed especially in preparing training materials and preparing food for the trainees CUSTOMER CARE SPECIALIST: IBM Daksh (16 February 2004 to 30 June 2005) Answered customers’ emails for the following properties of Yahoo!: U.S. Auctions, U.S. Classifieds and Profiles. Trained to answer emails for Yahoo! Launch Assumed responsibility while the Primary Point of Contact for Yahoo! Auctions was on maternity leave Assigned by the Operations Manager to be the POC for Yahoo! Classifieds. Ensured that we are updated on the new system and procedures for the property, answered escalation emails, clarified issues with the POC in the US and disseminated information from the POC in the US to our agents in the Philippines and in India Trained, monitored and certified new agents and checked their emails for quality in our assigned Yahoo! properties. CUSTOMER INTERACTION ASSOCIATE: Ambergris Solutions, Inc. (11 August 2003 to 20 October 2003) Prepared and sent quotations suited to a prospective buyer’s budget for Dell Home Sales and Financing. Scope of support included creating a computer package based on the provided budget and helping them choose a payment option which is easy for them and at the same time good for the company Followed client mandated call flow, ensured proper documentation and made follow-up calls when needed CUSTOMER CARE REPRESENTATIVE: Teletech-Vocativ, Inc. (24 February 2003 to 12 July 2003) Answered customers’ calls regarding phone troubleshooting, billing and general information on products and services offered. Scope of support included helping the users on how to use their mobile phones, change SIM, explain the different price plans, change their plan subscription upon request, discuss services and update on product/services availability Followed a client mandated call checklist which included proper notations, use of available tools and escalations. Made follow-up calls when needed Education Bachelor of Science Major in Psychology, Centro Escolar University -)