Jennifer Tanare

JENNIFER TAÑARE Customer Support - - EDUCATION PROFILE Bachelor of Science in Industrial Technology Highly skilled and experienced customer service associate with over Cebu Technological University 2013 - 2015 EXPERTISE 8 years of combined experience in the tech and Brand Protection industries. I am an excellent communicator and problem-solver, with a strong commitment to exceeding customer expectations. I am always willing to go the extra mile to ensure customer satisfaction. WORK EXPERIENCE Management Skills Zend Coffee Data Entry Email Support - Ecommerce VA Negotiation Provide exceptional customer support via Gorgias, Critical Thinking resolving an average of 30 inquiries per day. Billing Streamlined order fulfillment by creating orders on Shopify, Technical 2022 – 2024 ensuring fast and accurate delivery. Facilitate customer satisfaction by efficiently processing refunds through Shopify. TOOLS USED The Results Companies 2020 - 2022 Health Insurance Customer Support Microsoft Office Tools Google Suit Canva Gorgias Zendesk Klaviyo ShipBob Shopify BrightPearl Rich Returns Hubstaff Slack TikTok Seller Center Resolved customer inquiries promptly and professionally over the phone, reducing call wait times. Utilize billing software to manage customer accounts effectively. Identify gaps in coverage and offer solutions. Concentrix Satellite Radio Customer Support Develop a strong understanding of car radio systems, effectively guiding customers through troubleshooting steps. Investigate and rectify customer billing discrepancies, maintaining accurate financial records. Maintain accurate customer information in the system by processing updates efficiently and securely. -