Jennifer Stewart

Jennifer Stewart- Redell Rd, Baytown, TX 77521-Professional Summary Experienced HR professional with expertise in talent management, employee relations, and organizational development. Proven track record in implementing effective HR strategies, streamlining recruitment processes, and fostering positive workplace culture. Committed to employee engagement and compliance, consistently delivering results for organizational success. 8+ years of experience, dedicated to continuous improvement, expanding knowledge, and exceeding expectations. Strong leadership, operational excellence, and organizational development skills with a deep understanding of the hospitality industry. Recognized regularly for outstanding performance and contributions to industry standards. Work Experience 02/2023 to Present - 40 hours / week - Evolve Vacation Rental - Owner Success Associate II - Denver, CO (remote) Resolved property owner issues using data-driven tools. Communicated account changes, policies, and upgrades. Stayed updated on product/service changes. Collaborated with a team of 500+ in a vacation rental setting. Evaluated technical problems, utilizing troubleshooting and personal expertise. Promised best value, ensured accurate quotes, and maintained a 95%+ customer satisfaction rating. 11/2021 - 08/2022 - 40 hours /week - - Royal Caribbean International – Vacation Planner - Miami, FL (remote) Crafted travel itineraries for VIP clients, including celebrities, politicians, and executives. Known for punctuality and diligence. Built value-added relationships by offering accurate travel expertise. Collaborated with teams and clients to enhance operations. Improved satisfaction ratings through research, rate negotiation, deal presentation, and prompt issue resolution. 01/2016 - 11/2016 - 40 hours /week - Chambers County Sheriff’s Office – 911 Operator Dispatch – Anahuac, TX Resolved emergency and non-emergency issues, enhancing operational efficiency and delivering top-notch customer service. Demonstrated discretion and interpretive judgment in frequent caller interactions. Addressed customer inquiries and concerns via phone with a strong attendance record and punctuality. Escalated issues to management for caller satisfaction. Managed emergency service dispatch, internal communications, and reception area duties. 02/2015 - 11/2015 - 40 hours /week - Classic Concrete Construction – Project Manager, Web Design - Dayton, TX Stayed current on interaction design patterns and trends for departmental knowledge. Redesigned and updated the Concrete Construction website, enhancing user experience. Boosted online sales through WordPress blog integration of owner's views and designs. Experimented with themes, genres, and conducted analysis for WordPress site optimization and repair. Managed the collection and verification of employee time, ensuring accuracy. Input employee time data into the payroll system and facilitated the production and distribution of payroll checks. Verified and processed holiday and vacation pay for employees. Addressed and resolved questions or problems related to payroll checks. Extracted employee hours from various websites on a weekly basis. Additional duties as assigned. 06/2014 - 02/2015 - 40 hours /week - Welch Consulting – Assistant Accountant / HR – Bryan, TX Managed project and employee data, making manual adjustments to financial records. Achieved 100% accuracy in daily cash functions, including account tracking, payroll, wage allocations, and banking reconciliations. Ensured precise general ledger entries within tight deadlines. Collaborated with Head Accountant to meet regulatory requirements and minimize risks. Reviewed employee expense reports for accuracy. Updated policies to comply with changing regulations and labor laws. Maintained current, accurate, and compliant physical and digital documentation. Managed the collection and verification of employee time, ensuring accuracy. Input employee time data into the payroll system and facilitated the production and distribution of payroll checks. Verified and processed holiday and vacation pay for employees. Addressed and resolved questions or problems related to payroll checks. Extracted employee hours from various websites on a weekly basis. Additional duties as assigned. 03/2010 - 06/2014 - 40 hours /week - FESCO Ltd. - Assistant Office Manager / HR - Bryan TX Revamped company policies for regulatory compliance and labor law adherence. Established an effective onboarding program, increasing employee retention. Developed a comprehensive training initiative, boosting employee productivity. Conducted monthly performance reviews, made advancement recommendations, and addressed productivity issues. Managed expense tracking and accounting records in Microsoft Excel. Provided crucial software expertise to upper management, implementing innovative solutions for invoicing and job tracking. Maintained accurate physical and digital documentation. Communicated objectives across divisions through regular correspondence and follow-ups. Managed CRM database, troubleshooting, maintaining, updating, and creating reports. Implemented efficient workflow processes, tracked daily productivity, and optimized personnel and activities. Oversaw daily AR/AP tracking in all departments. Managed the collection and verification of employee time, ensuring accuracy. Input employee time data into the payroll system and facilitated the production and distribution of payroll checks. Verified and processed holiday and vacation pay for employees. Addressed and resolved questions or problems related to payroll checks. Extracted employee hours from various websites on a weekly basis. Additional duties as assigned. Education 01/2008 - 05/2009 - Associates, not completed Blinn College, Bryan TX Major in English and Business Computing Certifications Recruiting Foundations: Recruiting for In-House Recruiters Course completed Jan 29, 2024 Skills Communication/Active Listening Scheduling Professional Appearance and demeanor Multi-line phones Payroll Creative Problem Solving Timekeeping Filing Knowledge of and HIPPA adherence Patient and Calm Demeanor Conflict Resolution Inclusive Mindset Human Resources Recordkeeping Sales Force Excellent Customer Service AR / AP Report and Correspondence Preparation Microsoft 360 – Office Suite Data Entry Account Management Professional Telephone Demeanor