JENNIFER A. SAMANIEGO
110 Balagtas BMA San Rafael, Bulacan
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JOB OBJECTIVE
To secure a position in a well established organization with a stable environment that will lead me to a lasting relationship.
SKILLS
Proficient in MS Office Applications (MS Word, Excel and PowerPoint) and Open Office
Familiar with computer hardware and software
Good communication relationship with internal and external customers
Addresses customer inquiries, interprets and delivers information, identifies and negotiates conflicts
Lead, train, coach, supervise and evaluate staff members
PROFESSIONAL EXPERIENCE
July 2016 – March 2017
CUSTOMER SERVICE MANAGER
The SM Store Baliwag – Mercantile Stores Group Inc.
Technical and Administrative Operations
Knowledgeable in basic cashiering functions for opening and closing procedures.
Stocked and replenished prepaid cards, gift passes/card according to store requirement and implemented the weekly inventory of stocks to avoid expiration of such.
Familiarized and updated with the types and features of products being offered such as call cards/electronic load, broadband kit, SIM card, etc.
Knowledgeable in operating and processing bills payment and government service transactions using the MSPG application.
Generation of EOD transactions: cash and check deposit slip for pick-up the next business day and Daily Summary Report for accounting and treasury copies.
Handled and resolved all customer relations issues in a gracious manner and in accordance with company policies.
Assisted the branch in meeting sales target.
Reviewed and discussed monthly Sales Analysis and Financial Statement with the Regional Manager.
Prepared incident reports, letter of adjustment, notice of violation in accordance to employee handbook.
Offsite Counter Operations (Savemore, Hypermarket, Walter Mart)
Knowledgeable in Bills Payment Services procedure at offsite.
Weekly visit and compliance audit of products, call cards, mobile phones, and other supplies needed.
Maintained close coordination with the branch manager for smooth operation of the store.
Marketing Activities
Followed merchandising guidelines to present visually appealing display.
Observed and reported competitive activity in the market.
Created marketing strategies and plan.
Measured and evaluated the outcome of newly implemented marketing strategies.
Outsourced and arranged meeting to local billers.
Handling of Personnel
Trained newly hired Customer Service Assistants.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Rated the performance of each employee thru KPI.
May 2009 – June 2016
TREASURY SUPERVISOR
The SM Store Baliwag - Mercantile Stores Group Inc.
Management of Fund
1. Sales Operation
Acted as custodian of Loose Change Fund, and other funds to record all movements of funds which can easily be tracked and accounted.
Assisted the Treasury Manager in ascertaining that all funds are properly and securely kept inside the vault at the end of the day.
Performed daily audit of assigned imprest funds maintained by respective custodians and ensure the accomplishment of the Fund Balance Report.
Assisted the manager in ascertaining propriety of expenses being disbursed from imprest funds.
Prepared/checked/verified the deposit of Sales collection and pick up by authorized tellers simultaneously.
Handled the issuance of AR/OR transactions.
2. Forex Operation
Released the working fund to Forex Cashier in the morning and its replenishment during the day.
Sorted, classified and safe kept the different currencies turned-over by Forex cashiers.
Coordinated with HO- Treasury on the daily buying rates and other pertinent instructions.
Created and sent forex purchases thru Centralize Foreign Exchange Currency application for automatic posting of reports from branch treasury to HO-treasury.
Ensured deposit of Forex currencies and pick up by authorized tellers simultaneously.
Disbursement Functions
Verified the disbursement checklist against the Check Vouchers from accounting.
Facilitated release of checks to respective payees.
Secured monthly bank statements and endorses to accounting.
ATM Operations
Ensured availability of cash for timely loading into the ATM machines (back office and selling area)
Ensured operation of ATM machines at all times requiring frequent monitoring and coordination with Bank-IT technician support for any repair and functional problem.
Handled reporting of discrepancies in ATM retrieval and shortage/overage in Credit Memos issued by Bank.
Coordinated with bank for the delivery of fit bills for loading to ATM machines.
Other Duties
Handled the release of all incentives such as cash/meal incentive.
Ensured the timely deposit of unclaimed incentives/benefits after the required holding period.
Verified the adequacy of Prepaid Card Order Slip’s quantity prepared by the treasury assistant against actual inventory movements.
Evaluated performance of Treasury Assistant under my responsibility.
Assisted the Manager in the over-all supervision of personnel assigned in her section.
Maintained records and reports as per management requirements.
Ensured maintenance of records and reports for future reference.
Acted as OIC during BTM’s day off/leave
Mar 2006 - May 2009
TREASURY ASSISTANT
SM Pampanga - Madison Shopping Plaza Inc.
Handled sales and collections.
Ensured/verified that Cash Advance slips and Petty Cash Vouchers are properly accomplished and approved prior to release of fund.
Counted/verified deliveries of prepaid cards and maintains a record for monitoring.
Conducted inventory of prepaid and internet cards and prepares monthly report.
Assisted in cash counting and loading of ATM based on guidelines.
Apr 2004 – Feb 2006
ADMIN SALES ASSISTANT
Unison Computer Systems Inc.
Responded to client’s request for quotation by customizing a proposal that will meet their needs.
Maintained regular contact with key personnel within account.
Visited clients to discuss products and services.
Performed other tasks that may be assigned from time to time.
TRAININGS
October 9, 2015
Anti Money Laundering Law Seminar
3F Assembly Hall, BSP Complex, Mabini St. Malate, Manila
October 11, 2008
Counterfeit Detection Seminar
SM City Cubao Training Center
EDUCATION
1999 – 2003
Bachelor of Science in Computer Science
Baliuag University
Baliuag, Bulacan
1995 – 1999
St. Paul School of San Rafael
San Rafael, Bulacan
1989 – 1995
Central Elementary School
San Rafael, Bulacan
PROFILE
Age:
35
Birth Date:
October 7, 1982
Birth Place:
San Rafael, Bulacan
Nationality:
Filipino
Religion:
Catholic
Civil Status:
Married
I hereby attest that the above information are true and correct to the best of my knowledge and belief.
_________________________
JENNIFER A. SAMANIEGO
Applicant
