Jennifer Rood

Jennifer Rood Owosso, MI |- |-| linkedin.com/in/jenniferlrood Skills Spanish (fluent) Copyediting Technical Writing Critical Thinking Problem Solving Public Speaking Adobe InDesign DocuSign MS Office Work Experience Content Editor Genealogy Research Associates • Edited training manuals & client reports • Researched genealogy databases • Transcribed original & historical records Consumer Loan Servicing Specialist Mountain America Credit Union • Provide loan payoff information • Prepare and send lien releases • Educate customers about interest • Process loan extensions & modifications • Liaise with other departments to provide excellent customer service in English and Spanish • Participate in professional development meetings & trainings Document Generation Specialist Tesla • Prepared, verified, and sent contracts and utility specific documents to customers • Analyzed project costs and made final contract adjustments • Participated in focus groups to improve the department's process guide • Participated in weekly team meetings to discuss production & quality goals and team statistics Writing Tutor Utah Valley University Writing Center • Tutored students from various academic disciplines • Proofread the center’s employee handbook • Organized & facilitated workshops • Maintained knowledge of various writing style guides Customer Service JonesTshirts.com, Inc • Fulfilled online orders • Assisted customers via phone, email, & chat (English & Spanish) August 2019 – Present May 2017 – October 2017 Provo, Utah September 2018 – August 2019 Sandy, Utah January 2018 – September 2018 Draper, Utah August 2017 – December 2017 Orem, Utah April 2014 – May 2017 Provo, Utah Education Bachelor of Arts, English Utah Valley University Peace and Justice Studies Study Abroad December 2017 Orem, Utah June 2017 Northern Ireland