Jennifer Pineda

Having a decade of experience with Business Process Outsourcing companies and almost half a decade as an online freelance Virtual Assistant, I acquired my skills and expertise in a number of fields, particularly:

• Data Mining, Entry and Analysis
• Web Research
• Customer and Technical Support (phone, chat and email platforms)
• Administrative Assistant Skills
• Transcription

I am familiar and have used the following software and web-based tools:

• MS Office Applications (Excel, Word and PowerPoint)
• HTML, Java, CRM and ORACLE based tools used when assisting customers over the phone (BPO experience)
• Streak
• Google Drive
• Google Docs
• CRM
• eBay
• Amazon
• Alibaba
• Wordpress
• Wix
• Mailchimp
• Trackvia

I am a very flexible contractor, with the willingness to learn new things to improve my professional skills. I follow instructions precisely and make sure that the results are delivered accurately. I have an eye on detail and will be asking questions if needed to make sure the project will be completed with the exact results asked for. I am open to communication and believe that it is very important in this line of business.

With a mix of experience, expertise and professionalism, I can assure that I can deliver top notch service to my clients.