Jennifer Pautsch

Jennifer B. Pautsch-- Thelma St. Rockford, IL 61108 Summary Diligent customer service professional skilled at turning customers into loyal business advocates through excellent communication and attention to needs. Offering expertise in sales, administration and team leadership focused on strengthening customer ties while maintaining quality, compliance and service standards. Technologically-savvy and forward-thinking. Skills Superior oral and written communication skills Outstanding customer service Creative problem solver Dependable and reliable High-energy attitude Employee Scheduling Confidential document control Data entry documentation Adaptive team player Experience Hairstylist Rockford, IL Hair by Jenn/May 2013 to Current Fostered clean and sanitary work environment to protect customers and staff from infection Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction Created repeat business by developing long-term relationships with regular customers to increase client base Scheduled appointments for customers Completed continuing education and training to stay up to date with new trends and techniques Collected payment from customers and scheduled next appointments Responded to inquiries by phone, email and in person Mail Carrier Rockford, IL United States Postal Service Routed all classes of mail in sequence of delivery along established route Prepared mail in proper sequence for efficient, prompt delivery Delivered various types of mail on routes according to strict timelines Obtained receipts for registered and certain insured mail Observed road rules, weather and road conditions and other factors to maintain safe driving record Cleaned and checked over vehicle after completion of all daily deliveries Administrative Assistant Loves Park, IL Mary Maxted Group/Jul 2017 to Nov 2018 Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports Set up and maintained physical and electronic filing systems Tracked and submitted employee time sheets to accounting department for payroll processing Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction Created and maintained spreadsheets and developed administrative and logistical reports Salon Manager Rockford, IL Dukes & Lords/Apr 2008 to May 2013 Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise Established, enforced and updated policies to keep business agile and responsive to changing market conditions Supervised all financial transactions related to the business, including banking procedures and cash flow, and prepared payroll to be processed Resolved client complaints Education & Training Harlem High School Machesney Park, IL High School Diploma