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PROFESSIONAL SUMMARY
JENNIFER
PASCUAL
CONTACT
Highly organized and detail-oriented, bringing strong expertise in
managing schedules, handling email correspondence, and organizing
virtual files. Skilled in multitasking, data entry, and using software
applications to streamline task and ensure accuracy. Quick learner
with solid work ethic, consistently meeting deadlines and maintain
high standards. Seeking to contribute as Virtual Assistant with
comprehensive knowledge and skills in administrative support and
digital tools.
EXPERIENCE
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May 2011 - Present-Sales Associate
Imus, Cavite 4103
SKILLS
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Customer Service
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Teamwork and Collaboration
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Time Management
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Problem-Solving
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Multi-tasking strength
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Cash Handling
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Flexible Schedule
LANGUAGES
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English
IEP STORE, Imus, Cavite
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Greeted customers warmly and offered assistance.
Helped customers find and select products.
Kept work area clean, organized and free of clutter at all times.
Assisted customers with product selection to ensure customer
satisfaction.
August 2015 – February 2024
Regional Customer Service Representative
Metropolitan Bank and Trust Company, Pasay, Metro Manila
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Intermediate
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Filipino
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Native
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Handled customer complaints and inquiries in a courteous and
efficient manner.
Demonstrated excellent communication skills, both verbal and
written, in order to effectively interact with customers.
Develop strong customer relationships and loyalty through
effective communication.
Maintained knowledge of company products to provide helpful
suggestions and recommendations to customers.
Responded to telephone inquiries and complaints following
standard operating procedures.
Greeted customers by name and displayed respectful attitude,
helping develop rapport with customer base and build lasting
relationships.
Addressed customer courteously using suitable methods and
problem-solving skills.
Assisted with training and mentoring new team members.
Utilized problem-solving techniques to identify solutions for
complex customer inquiries.
July 2021 – January 2024
Virtual Assistant
Freelance
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Responded to emails in a timely manner while providing accurate
information.
Utilized Microsoft office suite proficiently for document creation,
editing purposes.
Assisted in the preparation of presentations, documents, and
other materials needed for meetings.
Maintained an up-to-date filing system to ensure easy access to
documents when needed.
Conducted online searches to locate relevant resources or
information requested by clients.
October 2020 – December 2023
Human Resource Assistant Manager (Remote)
Marz fuel Gas Station, Nasugbu, Batangas
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Created reports detailing workforce trends including turnover
rates, hiring practices, absenteeism.
Assisted in developing policies that promoted professional
development opportunities for employees.
Maintained accurate records of employee performance
evaluations and disciplinary actions.
Provided guidance in human resources issues such as labor
relations, benefits administration, training and development.
Making weekly schedules and payroll.
EDUCATION
2011 – 2015
Bachelor of Science in Business Management major in Operations
STI College, Bacoor Cavite
CERTIFICATIONS
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Certificate in Anti Money Laundering Act
Certificate in Information Security
Certificate in Virtual Assistant bootcamp
Certificate in Data Privacy Act
Certificate in Code of Conduct
Certificate in Problem Solving and Decision Making
Certificate in Customer Protection
Certificate in Email Spoofing
Certificate in Business Continuity Program
Certificate for Virtual Assistant Training
