Jennifer Paguia

JENNIFER G. PAGUIA Mexico, Pampanga Philippines Mobile :-- Customer service representative with over 10 years’ experience in telephone, chat and email service. With experienced in sales, troubleshooting, tech support, and customer care. Skills Excellent verbal, written communication and telephone skills Deliver world class customer service and build customer satisfaction and loyalty Provide effective and timely resolution of a range of customer inquiries Good problem solving/decision making skills and time management skills Effective interpersonal skills, teamwork orientation Computer Savvy Have training in EBay product listing Have knowledge in data mining, lead generation and internet research Employment History UPS International Corp. Clarkfield Pampanga, Philippines Customer Care Representative May 12, 2014 – Present Handles around 80+ customer interactions per day, assist customer in creating, scheduling the pick-ups, and tracking their shipments. Providing detailed, personalized, friendly, and polite service to ensure customer to achieve retention and satisfaction. Gave support to Europe email department during peak season. TELETECH International SM City, Pampanga, Philippines Customer Service/Technical Service Representative Oct. 2008 - May 2014 Handles basic to complex troubleshooting to customer’s mobile device. Expertise with the company’s product and services to be able to answer customer inquiry quickly and efficiently and to upsell. Answer customers billing questions, update customers’ accounts and records. Educational Background 1996 – 2000 Attended Bachelor of Science in Accountancy Colegio de San Lorenzo - Quezon City, Philippines