Jennifer Otanwa

With several years of experience in Customer Service and Virtual Assistance, I’ve built a strong reputation for delivering support that not only resolves issues efficiently but also builds lasting customer relationships. I bring a unique blend of empathy, technical know-how, and a proactive mindset ensuring satisfaction and long-term brand loyalty across various industries, including e-commerce and SaaS.

I thrive in fast-paced, remote environments where multitasking and clear communication are key. Whether I’m managing customer inquiries via email or chat, handling returns, updating CRMs, scheduling appointments, or preparing reports, I approach every task with attention to detail and a people-first attitude. I don’t just respond to concerns I anticipate them, offering solutions before issues escalate.

My strengths lie in warm, professional communication even under pressure, and I pride myself on being highly organised, adaptable, and a fast learner. These qualities enable me to hit the ground running in new roles and contribute to a team’s success from day one.

Technically, I’m comfortable using a wide range of tools that support remote collaboration and efficient customer support, including Trello, Asana, Slack, Google Workspace, and Microsoft Office. I also have hands-on experience with leading CRM platforms like HubSpot, Zendesk, Zoho, Freshdesk, and Intercom.

As I continue growing my technical skillset, I’m confident in supporting more complex queries and contributing to tech-focused teams with ease.

At the heart of my work is a genuine passion for helping people. I’m committed to excellence, problem-solving, and supporting businesses that prioritise both client satisfaction and team growth. If you’re looking for someone who delivers reliable, empathetic, and effective service, I’m ready to be that person.