Jennifer Omoruyi

J ENNIFER OMORUYI CUSTOMER SERVICE REPRESENTATIVE . . PROFESSIONAL SUMMARY CONTACT Motivated team player experienced in providing - exceptional customer service. Proven ability to remain omoruyijennifer229 @gmail.com calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. SKILLS • Customer Satisfaction Measurement • Appointment Scheduling • Building Rapport • Complaint Handling • Telephone Etiquette • Adaptability • Active Listening • Stress Management • Conflict Resolution • Positive Attitude Federal Capital Territory, Abuja 901101 https://www.linkedin.c om/in/jennie-omoruyi-?utm_sourc e=share&utm_campaig n=share_via&utm_cont ent=profile&utm_medi um=ios_app 05/12/1999 Class B Nigerian • Attention to Detail EXPERIENCE Outbound caller Concentrix FEB 2022 - JUL 2024 | Remote • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Maintain basic knowledge of client products and/or services. • Prepare complete and accurate work including appropriately notating accounts as required. • Participate in activities designed to improve customer satisfaction and business performance. • Offer additional products and/or services. • Track, document and retrieve information in call tracking database. RESPOND TO CUSTOMER INQUIRIES BY REFERRING THEM TO PUBLISHED MATERIALS, SECONDARY SOURCES OR MORE SENIOR STAFF Customer Sales Representative FEB 2020 - JUL 2021 | Rent to Own Services, USA. • Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. • Handled customers complaints with calmness and professionalism, acknowledge and apologizing for any inconveniences, and resolving the issue to maintain customer satisfaction. • Stayed updated on real estate market trends to engage in informed conversations with potential clients. • Developed strong customer relationships and loyalty through effective communication. • Responded to telephone inquiries and complaints following standard operating procedures. • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. • Addressed customers courteously using suitable methods and problem-solving skills. • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided. • Followed up with customers regarding product functionality and overall satisfaction. • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions. EDUCATION Bachelor of Arts (B.A.) in History MAY 2022 | Ambrose Alli University , Ekpoma, Edo • Relevant Coursework • Teaching Practice High School Diploma JUN 2016 | Harvard Education Center, Benin, Edo CERTIFICATIONS • Certificate of national service LANGUAGES • English Fluent • Healthcare assistant training certificate