Jennifer Omonuwa Imarhiagbe

With over 7 years of hands-on experience across the banking, retail, and technology sectors, I bring a well-rounded skill set in customer service, account reconciliation, operations, and team coordination. I have worked both in-person and hybrid roles, handling diverse responsibilities—from front-line customer care to leading internal operations and supporting business development initiatives.

At Skye Bank Plc, I developed strong expertise in handling high-volume customer inquiries, executing cash and cheque transactions, and resolving client issues with professionalism and accuracy. This role sharpened my skills in documentation, customer relations, and time-sensitive service delivery.

My time at Appsolute Application Solutions Ltd. expanded my capabilities into tech-focused project support and operations. I served as a Customer Care Officer, Account Reconciliation Officer, and eventually Head of Operations, where I oversaw hiring processes, coordinated departmental workflows, and contributed to the sales team by presenting software products to potential clients.

Throughout my career, I’ve consistently demonstrated strong organizational skills, a high level of attention to detail, and a commitment to delivering quality service. I am proficient in office tools such as Microsoft Office Suite and Google Workspace, and I adapt quickly to new systems and procedures.

Key Skills:

Customer Support (In-person & Virtual)

Account Reconciliation & Financial Transactions

Administrative & Operational Support

Sales Presentation & Client Engagement

Office Documentation & Record Keeping

Team Collaboration & HR Coordination

Strong Communication & Problem Solving

Tools: Microsoft Office, Google Workspace, CRM platforms

I am reliable, proactive, and driven by results. Whether working on-site or remotely, I bring structure, professionalism, and a positive client-first approach to every task.