Jennifer Ojiaka

Jennifer Adaugo Ojiaka Expert Sales Specialist| Customer Service Representative| Lead Generation 5/5 customer satisfaction rating| Cold Caller| Appointment Setter ____________________________________________________________________________ Enugu, Nigeria-- ____________________________________________________________ Dynamic sales specialist with a strong skill set in customer service representation, cold calling, and appointment setting. I possess exceptional communication and negotiation abilities, enabling me to effectively engage prospects and convert leads into loyal customers. My approach emphasizes personalized customer interactions that result in a 5/5 satisfaction rating. I am committed to enhancing client experiences while driving significant revenue growth. AREAS OF EXPERTISE ●Cold Calling Techniques ● CRM Proficiency ● Sales Presentation ● Lead Generation Strategies ● Appointment Setting ● Customer Relationship ●Negotiation Skills ●Market Research Management PROFESSIONAL EXPERIENCE SAVING MAIN STREET New Orleans, United States Feb 2024–April 2024 Cold Caller ● Conducted a high volume of outbound calls, averaging 100 per day, to identify and qualify potential customers. ● Employed a targeted cold-calling strategy, focusing on specific industries and demographics to maximize lead generation. ● Leveraged effective communication techniques, including active listening and persuasive storytelling, to build rapport with prospects. ● Overcame common objections and addressed customer concerns through tailored responses and value propositions. HORIZONX WEB STUDIOS New Delhi, India April 2024- Aug 2024 Appointment Setter ● Conducted a high volume of outbound calls to generate qualified leads and schedule appointments for the sales team. ● Achieved a consistent appointment booking rate of 20% with an average call time of 10 mins per call. ● Accurately documented all call interactions and appointment details in the CRM system. EMM-FORT NIGERIA LIMITED Asaba, Nigeria October 2024–Till date Cold Caller ● Conducted a high volume of outbound calls, averaging 100+ per day, to identify and qualify potential customers. ● Proactively researched and identified potential clients using various databases and online tools. ● Employed a targeted cold-calling strategy, focusing on specific industries and demographics to maximize lead generation. ● Leveraged effective communication techniques, including active listening and persuasive storytelling, to build rapport with prospects. ● Overcame common objections and addressed customer concerns through tailored responses and value proposition EDUCATION ABIA STATE UNIVERSITY, UTURU LL.B Law NIGERIAN LAW SCHOOL, ENUGU CAMPUS B.L. Law Sept. 2011- July 2016 Nov. 2016- Sept. 2017 LANGUAGES English: Native/Bilingual Igbo: Native/Bilingual CERTIFICATIONS ● Cold Calling Guide: Master Selling on the Phone| Sparkle’sTelemarketing, 2022 ● Google Calendar: Virtual Assistant| ALX Africa, 2024. ● Copywriting, Sales and Management| Bossuhzi Consult, 2023 ADDITIONAL SKILLS Market Knowledge, Empathy, Sales Process Knowledge, Sales Objection Handling, Google Workspace, Hubspot, Apollo.io, Excellent Communication Skills, Strong Persuasion Skills, Resilience and Perseverance, Salesforce, Zoom Phone, Savvytime, Asana