Jennifer Ogbole

JENNIFER OGBOLE -, - ·-· Kubwa, Abuja PROFESSIONAL SUMMARY Results-oriented Telemarketer with extensive experience in real estate. Proactive skill set in cold calling, lead conversion, and scripting to aid in handling objections. Proven record of consistently beating sales targets through client engagement in property promotion. Demonstrate excellent communication and problem-solving skills, dedicated to exceptional customer service. CORE SKILLS Cold calling Lead management Interpersonal Skills Account Management Attention to Detail Verbal communication Client engagement Client Relationship Time management Management PROFESSIONAL EXPERIENCE Affordable Rent To Own - Wyoming, USA Remote Real Estate Telemarketing Agent July 2023 - Present Conducted outbound cold calls to potential clients to generate and convert leads into closed sales. Followed company’s call script and rebuttals to effectively handle objections and keep conversations on track. Effectively communicated with prospective clients to understand their real estate needs and preferences. Built and maintained positive relationships with clients, ensuring a professional and customerfocused experience. Ensured compliance with company policies, industry regulations, and ethical standards in all client interactions. Outsource Global Limited - Abuja, Nigeria Customer Support Agent December 2022 – June 2023 Successfully handling inbound calls, actively listening to customer inquiries and providing expert guidance on financial products and services to achieve a set target for the week. •Proactively engaging in outbound sales, confidently presenting Fintech offerings, highlighting benefits. Maintained detailed call logs and updated customer information in the CRM system. •Demonstrating exceptional problem-solving skills, addressing customer concerns creatively and effectively. Managed client data using Microsoft Excel to create organized and easily accessible databases. Developed and maintained comprehensive spreadsheets to track client interactions, sales, and financial transactions. Monitored and tracked customer support tickets through a CRM system, ensuring cases were handled within established service level agreements. Achieved consistently high customer satisfaction ratings in post-interaction surveys. Tura Technologies - Abuja, Nigeria Customer Success Analyst Feburary 2022 - November 2022 Foster long-term relationships with customers through regular communication and check-ins Maintained detailed records of customer interactions and feedback, enabling the company to refine its products and services based on customer input. Provided top-notch customer service by addressing inquiries, resolving complaints, and processing orders in a fast-paced food start-up. Conducted outbound cold calls to generate leads and schedule appointments for the sales team. Conducted outbound telesales to identify, qualify, and engage potential B2B clients. Managed and maintained detailed records of client interactions, ensuring accurate and timely follow-up Nasarawa State University - Nasarawa, Nigeria January 2021 - February 2022 Administrative Assistant Proper sorting, categorizing and arrangement of student files. Handling and issuing statement of results and certificate to students. Assist in the coordination of day-to-day activities of the department. Coordinated the distribution and collection of school certificates, maintaining strict security and confidentiality measures. Responded to student inquiries regarding statement of results , policies, and procedures, providing clear and helpful information Nkoyo - Abuja, Nigeria September 2018 – March 2020 Junior Associate ( Intern) Assisted in food preparation, including cutting, chopping, and measuring ingredients to ensure the efficient flow of kitchen operations. Stored and organized food supplies, ingredients, and kitchen inventory, ensuring freshness and proper labeling. Collaborated with the kitchen team to complete tasks, manage rush hours, and maintain an efficient workflow. Adhered to safety, hygiene, and sanitation standards in the kitchen, maintaining a clean and safe work environment. Managed inventory levels and communicated with the chef or kitchen manager to restock supplies and ingredients. EDUCATION Kwararafa University, Wukari - Taraba, Nigeria BSc in Business Administration REFERENCE References are available on request. October 2019