Jennifer Nneka Ofucherai

JENNIFER NNEKA OFUCHERAI | VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT-| Lagos, Nigeria | -| LinkedIn PROFESSIONAL SUMMARY Highly organized and adaptable Virtual Assistant with over two years of experience providing administrative support, managing schedules, and enhancing operational efficiency for remote teams. Adept at coordinating travel, managing communications, and implementing processes that increase productivity. Proficient in Google Workspace, Microsoft Office, and project management tools like Asana. Known for a proactive work ethic, attention to detail, and delivering client-focused solutions. CORE COMPETENCES/SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Calendar and schedule management Travel coordination and booking Email and communication management Process optimization for increased efficiency Data entry, reporting, and documentation Project management using Asana and similar tools Proficiency in Google Workspace and Microsoft Office Strong organizational and time-management skills Excellent communication and problem-solving abilities RELEVANT EXPERIENCE Virtual Assistant Elite Global AI ●​ ●​ ●​ ●​ Automated routine administrative tasks, increasing productivity by 20%. Scheduled and coordinated over 30 meetings weekly, maintaining a 98% timeliness rate. Managed travel arrangements and maintained 100% accuracy in booking logistics. Monitored and maintained data systems, ensuring 100% accuracy in reporting. Executive Virtual Assistant Elegant Essence Interiors (CEO) ●​ ●​ ●​ ●​ Oct 2024 – Dec 2024 Feb 2024 – Sept 2024 Managed complex calendars and travel itineraries with a 98% accuracy rate. Developed and implemented scheduling processes, improving workflow efficiency by 30%. Handled data entry and created reports with 100% accuracy for executive decision-making. Reduced communication delays by 30% through email prioritization strategies. Customer Support Representative June 2022 – July 2024 Ojitech Electronics PLC ●​ Handled over 150 weekly inquiries, achieving a 90% first-contact resolution rate. ●​ Increased customer satisfaction by 25% through professional and timely communication. ●​ Streamlined data entry processes, improving task efficiency by 20%. ●​ Maintained confidentiality with zero breaches in handling sensitive information. ​ EDUCATION Bachelor’s of Science in Education (B.Sc. Ed.) |Delta State University Abraka Home Economics ​ CERTIFICATIONS AND COURSES ALX AFRICA Virtual Assistance Training Sept 2024 ELITE GLOBAL AI Mastering Remote Support Oct 2024 GREAT LEARNING Customer Service Essentials Dec 2024 CustomerSuccessU Customer Success Fundamental Dec 2024 TOOLS Microsoft word- Microsoft Excel -Google Sheets - Google Docs - Trello - MailChimp -SurveyMonkey Zendesk - HubSpot – Microsoft Teams- Google Drive - Slack - Dropbox - Canva - Zapier – Zoho CRM Asana - Zoom – Google Meet - Notion –Calendly– Google Calendar-Expedia-Booking.com- Aircall