Jennifer Nneka Alisieze

ALISIEZE NNEKA JENNIFER Plot 348 Abacha road estate (kapda office) mararaba Abuja-,- |- Objective To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment. Experience Jobim commercial enterprises Virtual executive assistant (freelance) April 2017 - August 2017 per blog post as required.Performed publishing and editing tasks Organized content calendar for future articles, and maintained documentation of published posts in spreadsheets. Managed appointments and calendar and booked meetings with new and existing clients. Edited and reworked to-publish articles and internal company communications for accuracy, tone, and grammar. Built up massive database of past and current clients and hunted down potential customers. Organized and maintained online company files, invoices, and other digital documentation Improved program and service Quality by devising new application , updating procedures , evaluating system results with users Globacom limited Telemarketer /marketing manager September 2017 - October 2018 Followed up quatitative productivity and qualitative performance of outlets. Coordinated the logistic team for effective and swift delivery. Oversaw the implementation and the management of operation campaign and special projects. Cold called prospect leads with crm tools such as zendesk,hubspot ,intercom . Developed and updated working procedures affecting sales and kpI (key performance indicators) Upsells customers to larger products, more extensive packages, or higher priced services Explains product pricing and negotiates bulk or package pricing Accurately and efficiently enters customer information into company databases for mailing and billing purposes Airtel Nigeria Customer service executive January 2019 - February 2021 Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Received processes and verifies the accuracy of the orders from clients Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Valerie's atelier fashion house Sales representative executive January 2021 - September 2021 Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends Analyze the territory/market potential,track sales and statues report Education Michael okpara University of agriculture umudike ,Abia state B.ED Skills Sales, Problem solving, Customer service, Cold calling, Google suite, Ability to multi task effectively, Appointment setting, Excellent organizational and detailed oriented skills. Achievements & Awards Inbound sales certified by Hubspot, Problem solving and conflict resolutions certified by LinkedIn. Language English -