Jennifer Nebo
Telemarketing Professional & Customer Support Specialist
Enugu, Nigeria ||-|| - || www.linkedin.com/in/jenni-nebo
Professional Summary
Dynamic Telemarketing & Customer Support Specialist with 3+ years of experience driving revenue growth, enhancing
customer satisfaction, and optimizing workflow efficiency. Proven expertise in cold calling, CRM management, Virtual
Marketing, and strategic follow-ups that increase conversions and retention.
Skills & Competencies
Sales & Telemarketing: Outbound Sales, Prospecting, Lead Nurturing, Sales Conversion Techniques,Email
Outreach and Follow-up sequence, Social Media Prospecting
Customer Support: Omnichannel Customer Support (Phone, Email, Chat), Customer Retention Strategies,
Complaint Resolution.
CRM & Tools: Zendesk, Intercom, HubSpot, Asana, Lemlist, Salesforce, Microsoft Office Suite (Excel, Word,
PowerPoint, Outlook).
Process Improvement: Workflow Automation, Data Entry & Document Management, Customer Insights
Analysis.
Languages: English (Fluent), Basic Chinese.
Career Summary
Moonshots Marketing | Telemarketing & Lead Generation Specialist | November 2024 – January 2025
Generated over 500 prospect calls, converting 30% into qualified leads, leading to a 20% sales increase.
Developed and optimized email outreach sequences using Lemlist, increasing response rates by 25%.
Expertly managed client appointments, ensuring a seamless experience for prospects.
Digital Exchange Academy | Customer Service & Retention Specialist | August 2024-December 2024
Spearheaded training for 12 new representatives, reducing time-to-proficiency from 6 weeks to 4 weeks.
Implemented proactive outreach before subscription renewals, increasing retention by 23%.
Managed customer databases and updated client records, improving workload efficiency.
Vida Commerce Solutions | E-Commerce Customer Success Associate| June 2022-July 2024
Improved refund processing by implementing automated triggers, reducing processing time by 80%.
Analyzed customer feedback and introduced initiatives that improved the NPS score from 45 to 62.
Investigated and rectified shipment issues, ensuring accurate tracking and fulfillment.
Key Achievements
Boosted customer retention by 23% through proactive engagement strategies.
Reduced refund-related complaints by 40% with workflow automation.
Negotiated a $4 million annual contract renewal by resolving high-priority customer concerns.
Increased engagement by 25% using multichannel communication strategies.
Delivered key customer insights that directly influenced product enhancements.
Education And Certifications
University of The People – B.SC Health Science (January 2025)
CURSA – Certified Customer Service Professional (January 2025)
Canva – Canva Essentials Certification (December 2024)
Asana – Asana Workflow Specialist (December 2024)
Digital Witch – IT Support Specialist (June 2024)
Technical & Soft Skills
Strong Analytical & Problem-Solving Abilities.
Effective Time Management & Organization.
High-Level Adaptability & Continuous Learning.
Excellent Interpersonal & Negotiation Skills.
Data-Driven Decision-Making.
