Jennifer Natalio

Jennifer Natalio- |-| Lopez Jaena St. Brgy. Poblacion Valladolid, Negros Occidental PROFESSIONAL SUMMARY Customer Service Representative with 3 years of back office experience and 1 year voice account experience. Studied B.S. in business administration and knowledgeable in Microsoft Office. Dedicated to learn, grow and complete daily assignment to contribute in team success. SKILLS    Inbound call  Typing skill management  Excellent written Friendly and and oral reliable communication  Clear communication skill Back office skill EXPERIENCE Customer Service Representative Panasiatic Solutions Inc. Dec 2016 – Dec 2020  Investigated and resolved customer concerns to phone and minutes related issue.  Answered inbound calls each day to handle various concerns, fix phone features such as calls, sms and internet.  Handled customer’s application and enrollment to US government programs.  Protected and secured customer’s personal information and state information while validating their eligibility to the program.  Have experienced both Voice and Non-voice account Customer Service Representative Ubiquity Global Solutions January-September 2021  Answered inbound calls each day to handle various concerns about their medical flexible spending account, day care flexible spending account, health savings account and transit account. EDUCATION Bachelor of Science in Business Administration Major in Operations Management University of St La Salle