Jennifer Makio

 A customer service and administrative coordinator with 5+ years’ experience. I have gained skills in phone and email management, managing appointments and schedules for the executive by using Google calendar. Great at planning and time management skills to come up with solutions and solve customer/ executive’s problems in the urgency they deserve in my administrative experience.

As a customer care representative, I spent 3+ years honing my upselling techniques, conflict resolution skills and phone etiquette. My managers had me onboarding and training new employees. By the end of my tenure at my previous company, I had achieved the following results:

·        Customer Service rating 96% over three years

·        Resolved 92% of customer issues thereby reducing the caseload of the manager

·        Reduced the executive’s work load by 50%