Jennifer Lissette Hernandez Pena

Jennifer Lissette Hernandez Peña Virtual Assistant PROFILE EDUCATION Innovative Customer Service Specialist with 7+ years of experience in the fields of auto and home as well as life insurance, and financial customer service specialist. Expertly manage large scale results reports and streamline communication and calendars across. Universidad Tecnológica de El Salvador CONTACT Phone:- Email:- HOBBIES Reding books Listening to music. Senior year in Business Administration Major WORK EXPERIENCE Sykes El Salvador — Travel Agent Jan 2014 – Sep 2016 Helping clients book their trips, arranging shuttle services them sending daily sales reports. Ubiquity Global Services — Team Leader Nov 2016 – Mar 2019 Managing large reports of financial transactions, as well as keeping an eye on the team assigned to me, helping with any request they may have such as vacations, special leaves, payroll etc., Also making sure they achieve their goals. Sykes El Salvador —Customer Service Agent/Back office Apr 2019 – Jan 2023 Helping clients with their policy enrollments, disenrollment as well as cancellations, and sending reports to my superior. Virtual Staffing- Virtual Assistant Feb 2023- Until Current I carry out administrative tasks such as: Reviewing documents, follow up with potential clients, schedule meetings, call handling, answering emails. SKILLS Creativity Adaptability Organized