Jennifer L. Nepomuceno

Jennifer L. Nepomuceno-- - Metro Manila, Philippines Objective: ​Seeking a position that will challenge my current skills while allowing me to gain new knowledge. Areas of expertise​: ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ English Communication skills (written and verbal) Microsoft Office (Word, Excel, Powerpoint, Outlook) Google Drive, Docs, Calendar Interview, Training, Presentations, Reports Email Correspondence Sourcing Profiles Setting up processes Database set-up, pipeline management Qualifications Summary: My qualifications include an extensive background in human resources, customer service, administration, development and training and office management. I have training in office procedures, softwares and Linkedin management. I have written and implemented procedure manuals for small firms that have created a smooth flow in recruiting process. The ability to learn quickly and a combination of performance, knowledge, enthusiasm, superior time management, and client contact skills are some of my attributes. I am also a strong communicator. Work Experience Appointment Setter - Hoffman Weber Construction May 2016 - Present As an appointment setter for a construction company based in Minnesota, my main job responsibility is to call up leads who made an inquiry for a free inspection and project estimate and then set up a calendar invite with all the important information that the project manager will need. ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Answer incoming calls and address caller’s concerns Call leads in Hubspot and update lead status and call disposition Set the appointment on the calendar Enter the Lead information in Hubspot Enter the Deal information in Hubspot Enter the Lead information in Acculynx Enter the Project Order in Daily Lead Report (Internal Tracker) Sending email confirmation for set appointments ➢ Make follow-up calls on estimates submitted on behalf of reps ➢ Make calls to set-up 2nd appointment for reps to present pricing and estimate ➢ Leave voice messages to set appointments ➢ Send out emails to set appointments ➢ Send text messages to set appointments ➢ Calling home owner to reset/reschedule an appointment ➢ Updating the system for the reset appointment and coordinating with Project Manager about changes in the appointment Sourcing Consultant – Cornerstone Search and Consulting July 2012 – April 2016 Initially I started off as a researcher/ telemarketer. Through training, I learned the process of the recruiting industry which enabled me to go beyond researching and making calls to handle a job request from start to finish. Job Responsibilities: ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Search for profiles in LinkedIn, Indeed and other sources Set-up database, manage pipeline daily, continue process Qualify candidates according to job description Communicate with candidates – Interview to assess skills and expertise Email correspondence Set up meetings Create recruiting process, sourcing process and communication process Create email templates Set up Boolean search string and source candidates Set appointments for recruiters with candidates Handle recruiters’ LinkedIn profile for networking and sourcing Virtual Assistant (Contractual) – Elance / Upwork March 2012 – Present Job Responsibilities: Provide customized, project based administrative virtual assistance, including but not limited to inbound and outbound calls, LinkedIn searches, email correspondence, proofreading, appointment setting,provide training, research and database handling. Apply effective time management skill set to ensure a smooth process in the clients’ day to day activities. Have experience in setting up weekly meetings. Skills: ➢ Microsoft Word, Outlook, PowerPoint, Excel ➢ Recruitment tools, ATS and VMS: Monster, Careerbuilder, Dice, Indeed, Craigslist, LinkedIn, LinkedIn Recruiter, Big Biller, Dropbox, Googledocs, Salesforce.com, Zoominfo, and other softwares. Freelance Writer – Odesk/ Elance Projects October 2010 – 2014 Job description: ➢ Write unique and original web based content for various clients for their website. ➢ Write unique all original articles about various topics based on the specifications of the client with regards to keywords density and SEO. ➢ Write academic essays, reports and report summaries. ➢ Rewrite any article to produce an original article or spin an article using The Best Spinner software to generate more articles. ➢ Write an article and submit to various article directories. ➢ Use Senuke or SEORobot and other softwares for article submissions. 51Talk Online English Teacher February 2012- April 2012 Job description: ➢ Teach oral and written English to Chinese students, employees and professionals through Skype on a daily basis. ➢ Provide feedback on written work submitted and oral practices and speech ➢ Prepare teaching materials that match the background and need of client Stalwart System (North Carolina, USA) October 2010 - March 2011 Virtual Assistant/ Researcher Job description: ➢ Used Netsuite to handle the company’s database ➢ Used Jigsaw for research of company profiles and contact information. ➢ Used Jigsaw for research of candidate’s contact information (phone#/email address) ➢ Used LinkedIn for sourcing candidates profiles and contact information ➢ Called up candidates to confirm and set up appointments. Business S3 (SC, USA) Outbound Telemarketer/ Virtual Assistant April 2010 – September 2010 Job description: ➢ Call up business establishments and offer SEM services, website management, and SEO services ➢ Send out emails and respond to incoming emails. ➢ Set up web2.0 accounts for SEO. ➢ Write articles and submit to various article directories for SEO services. ➢ Spin articles for further article submissions. ➢ Link building the urls ➢ Used Senuke for SEO services offered. ➢ Used The Best Spinner for article spinning. ➢ Research leads to call. ➢ Manage team members’ schedules and monitor the performance of other virtual telemarketers. ➢ Submit daily report, and compile report of all team members. ➢ Handle timesheet computations and dispersal of weekly pay. White Media Outbound Telemarketer November 2009- February 2010 Job description: ➢ Call up provided leads and inquire if they would be interested to have a website set-up ➢ Set the appointment for our ProjectManager to call back. ➢ Send daily and weekly reports of calls ➢ Send summary of timesheet Blackbox Technologies December 2008- December 2009 Outbound Telemarketer Job description: ➢ Qualifies Health Insurance Requirements for the elderly in different states in the USA ➢ Offers Diabetic Testing Supply Kits to Diabetic patients in different states in the USA ➢ Appointment setting for insurance companies in different states in the USA SST Marketing March 2008-November 2008 Outbound Telemarketer/ Researcher/ Writer Job description: ➢ Offered Software for Computer Staffing to Different Companies in Hong Kong and USA ➢ Appointment Setting for Online Demonstrations ➢ Researched for Leads from different countries ➢ Wrote script variations for telemarketing spiels. Educational Background Dr. Carlos S. Lanting College April 2005- March 2008 BS Nursing (Graduate) NLE Board Passer Trinity College of Quezon City- BS Medical Technology (Undergraduate) Skills Excellent communication skills in oral and written English Good leadership traits Natural American accent Computer literate Experience in using Senuke for SEO services. Experienced article spinner using The Best Spinner Experience using Netsuite Experience using Linked-In for harvesting candidates, marketing and Lead generation ➢ Experience using Big Biller cloud management ➢ Experience using Jigsaw for research ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Others: ➢ Possess fast DSL internet connection ➢ Willing to work evening shifts, or any time of the day ➢ Competent in working from home with quiet environment conducive to making calls and/or any online communication ➢ Willing to start working as soon as possible.