Jennifer Kristine Molina

JENNIFER KRISTINE MOLINA Rockstar Virtual Assistant WORK EXPERIENCE PERSONAL BACKGROUND Technical Support Specialist Convergys Philippines/ Concentrix - Dec 2017- Dec 2019 An outgoing, tech-savvy and result-oriented person. I have a unique skill in multi-tasking. With an outstanding 8 years background in Customer Service, Email, Phone Support, Research, Marketing, Social Media & Content Creation. Promoted to Specialist after 6 months - transferred to Technical Support Specialist and assist trainees - assist cardholders with log-in issues, password reset, navigation and online issues/ errors. Virtual Assistant/ Tutor Support Alchemy Tuition- New South Wales, Australia/ Homebased - June - Dec 2017 ACHIEVEMENTS - Gained experience in GDS ( Sabre & Katana) - Helped a client's email campaign & produced above average conversion ( Mailchimp) - Created a Facebook Page with more than 20,000 followers GET IN TOUCH WITH ME Cell:- Whatsapp:- Email:-Facebook: @jennifermolina Instagram: @padedewahm Skype: live:jennifermolina0819 - handling calls, email and chat from parents, students and tutors - scheduling using CRM, Google Calendar, updating tutor's payroll and data using XERO - Proficient in using Trello, Freshdesk, Jing, Tawk, Slack, Skype, Xlite, TeamViewer, Zendesk, Google Sheets etc. Travel Specialist Carlson Wagonlit Travel Philippines (CWT) - Makati City Feb 2015 -Sep 2016 - support Corporate Travelers through phonecalls, chat & email whenever there is an issue, outage on the online booking tool. Maximize all supports, resources in order to handle and resolve a Technical Issue. Escalate tickets when necessary. PREVIOUS EDUCATION Systems Technology Institute (STI) Bachelor of Science in Computer Science Major in Computer Programming S.Y-