Jennifer Kataria

Let me introduce myself - my name is Payal J Kataria and I have a graduate degree in Commerce coupled with MCSD certification. I'm a self-motivated individual and understand the importance of time, marketing, and finances.

I have more than 10 years experience in the virtual industry and during my freelancing career, I have been responsible for various assignments of diverse nature. Thorough understanding of the project requirements, diligent research, application of innovative strategies and adherence to deadlines, helped me to satisfy my esteemed clients.

Few of my VA roles that developed my professional & personal skills and offered valuable insights into the VA industry

I started as a Virtual Assistant for OutSorcerer.com and was promoted to VP, Internal Development, where I played a pivotal role as an HR manager and a project manager furthering the vision of the company. I was responsible for all recruitments whether in the internal management or virtual assistants worldwide through stringent screening and quality parameters followed by their training and implementation of all company’s policy. I was accountable for project implementation from matching the project with a qualified VA to monitoring progress ensuring adherence to project time scales and deadlines and finally reviewing their project performance in the interest of rating the virtual assistants in the network.

Admin Support to Lighthouse Marketing System which is an MLM company coaching network marketing to its affiliates besides providing them free blog. I was required to maintain LMS affiliate accounts on a CRM, setting up their blog and affiliate sites, provide email and live chat support regarding payments, cancellations, blog updates and class schedules. I worked extensively on PHPMyAdmin (an open source tool) to manage exclusive MySQL databases.I was also entrusted with vital tasks like processing credit card information and organizing webinars through Gomeeting on a weekly basis. I was also required to keep in touch with the latest network strategies and asked to experiment in order to add value. It was during this task that I picked up SEO and WordPress skills.

eCommerce Virtual Assistant Service

I have over 4 yrs experience in managing e-commerce accounts across shopping portals like eBay, Amazon, Shopify and Walmart. I have expertise in Order Management, Tickets, Listing QC and almost all the verticals like Credits, Claims, Returns messaging, voice and Chat as well.

SEO Service

I have over 8 yrs experience in SEO - having both technical and marketing skills for On page as well as Off-page optimization. I can help your site rank high in search engines, drive niche traffic and build a natural link profile using various means such as content marketing, social media marketing, and latest link building strategies.

Customer Service

I offer customer care services and order taking services to overseas clients. By outsourcing your customer care and telemarketing operations, you can save a lot of money and focus on your main business processes.

Wordpress Design & Development

I also have 10 years experience building WordPress - Woocommerce websites for small business start-ups. I also excel in HTML and PHP based design and development services. I am creative and can visualize your concept and give structure to your goals.

With more than ten years of experience as a virtual assistant, I am eager to implement my experience and contribute to your organization. It is my earnest endeavor as always to provide quality service and I realize the importance of delivering results on time.

Working from India gives a time zone advantage.Your work is continued even after your employees go home. This enables the work to be completed much faster and gives your business a competitive advantage.