JENNIFER JUSON
VIRTUAL PROFESSIONAL
TEAM LEADER
CUSTOMER SERVICE SPECIALIST
CONTACT ME AT-+63 -
WORK EXPERIENCE
Virtual Assistant
Cain Realty Group LLC - Keller Williams | March 2019 - February 2021
Prepares Buyers and Sellers Agreement for the agents, draft
offers for Buyers, creates listings in MLS, Showing Suite,
Voicepad and Twist Tours
Orders Home Warranty, prepare Initial Net Sheet, Greensheet
and Agents’ Commission Disbursement Authorization
Manages Google Drive and upload all documents for each
transaction
Provide daily updates of the transactions to account managers
Prepares and send documents to clients via docusign
Write property descriptions for the listings
Generates market updates for the agents
Manages social media sites – posts market update, open house
schedules, new listings and blog posts
Creates Marketing Flyers in Canva
Upload Client’s contact information to Send Out Cards
Creates real estate and holiday blogs
Send mass emails thru MailChimp
Creates training materials / playbooks in Google Docs for
virtual assistants
Conduct training to newly hire Virtual Assistants
www.linkedin.com/in/jenniferjuson
Quezon City, Phillipines, 1116
MISSION
To provide excellent quality of service to my
Clients by always being on top of my game
and utilize all my resources, skills, knowledge,
and extensive experiences while keeping my
integrity, passion, and commitment in
everything that I do.
VISION
To be the person that God wants me to be and
have a life of meaning for myself and others. I am
committed to provide an outstanding support to
my Clients and be a massive part of their success
in the business.
AWARDS RECEIVED
Team Leader of the Year
VXI Global Solutions, 2016
Top 1 Agent of the Year
(Combined metrics of resolution rate,
clients' survey, average handling time
and attendance)
Stream Global Services, 2010
EDUCATIONAL HISTORY
Our Lady of Fatima University
Bachelor of Science in Nursing
2006 - 2010
Programs and Tools
o
o
o
o
o
o
MLS
KW Command
Showing Suite
Voicepad
Twist Tours
Dotloop
o
o
o
o
o
o
Docusign
o Zipforms
Canva
o Ribbet
Send Out Cards o Sierra
MailChimp
Microsoft Office (PowerPoint, Excel, Word)
Google (Drive, Sheets, Docs, Forms)
Virtual Assistant
HomeLuxe Realty LLC | May 2018 - March 2019
Transaction Coordinator – Prepares Buyers and Sellers Agreement, draft offers for Buyers, creates
listings in MLS and Zillow, assist clients in closing of transactions
Manage social media sites such as Facebook, Twitter, LinkedIn and Instagram
Manages client’s email and calendar
Creates personalized Marketing Flyers to send out to clients
Creates training materials for new agents
Conduct training to newly hire Agents and Virtual Assistants
Assist Buyers and Sellers in researching and ordering Home Warranty, Survey, Home Inspection and
Engineer’s report
Creates Google Drive transaction checklist to track the transaction’s progress
Programs and Tools
o
o
o
o
o
Dropbox
Microsoft Outlook email and calendar
Back Agent
SABOR (MLS)
Buffini and Company
o
o
o
o
o
Docusign
Zillow
Kerrville MLS
Zipforms
Microsoft Office
o Ring Central
o Keeping Current Matters
o Texas Broker Sponsor
o Referral Maker CRM
Outbound Sales Specialist
Buy Smart LLC | October 2016 – May 2018
Cold calling, sending emails and price quotations to private and government offices in the US to
check for any supplies that they may need
Send product biddings thru FedBid
Assist Clients on the shipping progress of their orders
Provide after sales support
Team Leader I Customer Service Specialist I Inbound Sales Representative
VXI Global Solutions | August 2011 - March 2016
Assist the team on attaining their goals while maintaining a positive environment and open
communication
Conducts product training to the agents and daily huddle to help the team with their priorities
Provide support to customers with billing and subscription inquiries, sustain their product
knowledge, upgrades customers’ plans and customer retention
Answers an average of 20 inbound calls from customers who are interested in subscribing to a new
cable and/or internet provider
Technical Support I Customer Service Specialist
Stream Global Services | July 2010 - July 2011
Answers an average of 50 calls a day and provide first call resolution to our clients’ needs
Bill explanation and file tickets of customers complaints
Walk through the customers on troubleshooting their emails and computers
