Jennifer Jose

Jennifer V. Jose B7 L6 SAN ISIDRO LABRADOR II,CITY OF DASMARINAS, CAVITE PHILIPPINES 4115 MOBILE:- EMAIL: - SKYPE: jennifervjose Skills Customer Service, Recruiting, Customer Support, Call Handling, Email Handling, Data Entry, Administrative Support, Virtual Assistant Experience December 2016 - PRESENT Intelegent Marketing Solution, Homebased Part Time - Recruiter / Appointment Setter Call leads for their online application. Qualify leads for the available position. Set up appointment for the candidate interview with the manager. August 2016 - December 2016 I Dial U, Homebased - Sales Agent / Virtual Assistant Analyze leads credit standing. Qualify lead for credit repair. August 2013 - November 2015 Tata Consultancy Services , BGC Philippines - Senior Process Analyst Process customer's application for Australian gas and light. Analyzing documents submitted by the customer. Contact customer if needed via SMS, email or call. Submits and set up an appointment to the distributor for the connection of gas or light via email. Making a B2B call to the distributor for a follow up on customer’s application. August 19,2010 – April 2013 JP Morgan Chase , BGC Philippines - Telephone Banker II Handles inquiries and concerns of bank customer regarding deposits, withdrawals, transactions and payments. Solving or evaluating customer’s eligibility and financial need for loans. Assisting customer’s with their online banking, such as enrollment, navigation and some troubleshooting. Primarily work with customers over the phone, but find solutions through bank computer software applications. June 2008 - June 2010 HSBC , Alabang Muntinlupa Philippines - Telephone Banker II Handles inquiries and concerns regarding credit card transactions and payments. Handles dispute for unauthorized transactions. Solving customers disputes in a timely and professional manner. October 2004 - May 2007 Silicon Precision Industries LTD, Taichung Taiwan - Production Operator Wire Bonder Die Attach Production Assistant Education June 1994 - September 1996 Emilio Aguinaldo College, Manila Philippines - A.S. Physical Therapy Professional Training Becoming a Virtual Assistant Lead Generation Recruiting Telephone Banking Procedure Cross Selling Strategies Anti-Money Laundering Creating a Great Customer Service Experience Building Effective Teams Process Management Innovation Management Telemonitoring Procedure Awards Top 2 Banker of the Team for October 2012 Top 1 Banker of the Team for November 2012 Division’s Top 2 Banker for November 2012 Certificate of Excellence IDIALU (Online Job) Personal Data Age:39yrs old Birthday: January 28, 1977 Birthplace:Pasay City Civil Status:Married Nationality:Filipino Religion:Catholic