Jennifer V. Jose
B7 L6 SAN ISIDRO LABRADOR II,CITY OF DASMARINAS, CAVITE PHILIPPINES 4115
MOBILE:-
EMAIL: -
SKYPE: jennifervjose
Skills
Customer Service, Recruiting, Customer Support, Call Handling, Email Handling, Data Entry, Administrative Support, Virtual Assistant
Experience
December 2016 - PRESENT
Intelegent Marketing Solution, Homebased Part Time - Recruiter / Appointment Setter
Call leads for their online application.
Qualify leads for the available position.
Set up appointment for the candidate interview with the manager.
August 2016 - December 2016
I Dial U, Homebased - Sales Agent / Virtual Assistant
Analyze leads credit standing.
Qualify lead for credit repair.
August 2013 - November 2015
Tata Consultancy Services , BGC Philippines - Senior Process Analyst
Process customer's application for Australian gas and light.
Analyzing documents submitted by the customer.
Contact customer if needed via SMS, email or call.
Submits and set up an appointment to the distributor for the connection of gas or light via email.
Making a B2B call to the distributor for a follow up on customer’s application.
August 19,2010 – April 2013
JP Morgan Chase , BGC Philippines - Telephone Banker II
Handles inquiries and concerns of bank customer regarding deposits, withdrawals, transactions and payments.
Solving or evaluating customer’s eligibility and financial need for loans.
Assisting customer’s with their online banking, such as enrollment, navigation and some troubleshooting.
Primarily work with customers over the phone, but find solutions through bank computer software applications.
June 2008 - June 2010
HSBC , Alabang Muntinlupa Philippines - Telephone Banker II
Handles inquiries and concerns regarding credit card transactions and payments.
Handles dispute for unauthorized transactions.
Solving customers disputes in a timely and professional manner.
October 2004 - May 2007
Silicon Precision Industries LTD, Taichung Taiwan - Production Operator
Wire Bonder
Die Attach
Production Assistant
Education
June 1994 - September 1996
Emilio Aguinaldo College, Manila Philippines - A.S. Physical Therapy
Professional Training
Becoming a Virtual Assistant
Lead Generation
Recruiting
Telephone Banking Procedure
Cross Selling Strategies
Anti-Money Laundering
Creating a Great Customer Service Experience
Building Effective Teams
Process Management
Innovation Management
Telemonitoring Procedure
Awards
Top 2 Banker of the Team for October 2012
Top 1 Banker of the Team for November 2012
Division’s Top 2 Banker for November 2012
Certificate of Excellence IDIALU (Online Job)
Personal Data
Age:39yrs old
Birthday: January 28, 1977
Birthplace:Pasay City
Civil Status:Married
Nationality:Filipino
Religion:Catholic