Jennifer Jerone

CAREER SUMMARY To work in an organization that believes in twin principles of team work and growth with a desire to a highly challenging & competitive environment. Strong customer service orientation Efficient in information analysis and decision making Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules JENNIFER J 11th November, 1992 Hands on experience in seller`s account management Stake holder management Social media expertise PROFESSIONAL EXPERIENCE 2017 to till date CONTACT AMAZON DEVELOPMENT CENTER Social Media Specialist (Marketing) Responsibility: - Was the social media resource for the employer brand and worked with stakeholders across the business Ran campaigns for stakeholders, mass media advertising - https://www.linkedin.com/in/jennifer-jerone-/ EDUCATION QUALIFICATION 2013 B.Sc MES Degree College, Bangalore Monitored and measured the effectiveness of communications through social media Ensures brand consistency in marketing and social media messages by working with various stakeholders, including advertising, product development, and brand management Provides training and guidance to the stakeholders during escalations. Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns Reports progress to senior marketing management Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram Researches and monitors activity of company competitors Creates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages 72% 2010 PUC (PCMB) East West College, Bangalore 2016 to 2017 AMAZON DEVELOPMENT CENTER FBA Investigation Specialist (Operations) Responsibility: 60% Demonstrated flexibility to work within different queues, with increased complexity based on current business need Analyzed data through the use of data-mining to drive decision of dive deep issues 2008 SSLC Nirmala Rani Girls High School, Bangalore 85% Worked on specialized queues. Participated in deep dives and/or escalations Worked on projects that design/ improve tools or processes by testing and/or develops recommendations for management Provided inputs to improve the quality for new batch hires and existing team SKILL SETS MS Office Excel, Word & PowerPoint Oracle – SQL Knowledge of account management, team handling and social media marketing Excellent interpersonal and management skills. Quality Auditing: Regularly reported out team’s performance against goals and action plans taken to ensure that all team members are aligned to key metrics and goals Conducted daily/weekly individual feedback with investigator to coach on performance on metrics as well as understand aspirations and challenges and coach on developing for the future Accounted for performance management, increased availability and adherence, and retention strategies Acted as primary point of contact for on-the- floor issues related to investigations Lead employee engagement initiatives, including all - hands meetings and employee survey results Proposed ideas for new metrics and tools. Owned data collection and reporting for deep dives and escalations as and when required. Interacted with peer managers across the same functional areas to deliver against priorities. Presented teams performance in Leadership Meetings at required frequency. 2014 to 2016 AMAZON DEVELOPMENT CENTER Technical Account Management Responsibility: Job includes assisting the sellers on the Amazon platform with various queries and assisting them in troubleshooting technical and non-technical problems. Managing the issues and owning them till closure followed by updating the seller on the resolution Mentored new associates who came on the floor on process related queries Moved to a specialized contact queue which also involved me researching and reconciling the units sent to amazon by sellers and authorized refunds up to $1000 when the units could not be reconciled. 2013 to 2014 ADMIRAL INSURANCE COMPANY Analyst Responsibility: Ensuring 100% quality is provided for all the process worked upon. Identifying and conveying problem areas and their suggestions to the team leader. Providing ideas in process improvements Working on daily tasks assigned and maintaining the quality. Over achieving consistent productivity on a daily basis. PROJECTS ISS (Inbound support service) Defect Reduction Project: Picked up the misses from the Fulfillment center and worked towards reducing the DMPO defects by 10%. Quality Mining scorecard Project: Structured and standardized the quality mining scorecard for the team and implemented the same in Credit Ops Team. Identifying Seller Mentors Project: Designed and piloted a program to identify tenured seller experts and leverage their knowledge to create user generated content about Amazon processes in the Facebook group. ACHIEVEMENTS Recognized as best performer in the team and was rewarded Amazon Kindle. Recognized as Architect of the team. LANGUAGE KNOWN Kannada English Malayalam Tamil Hindi