Jennifer Jacela

Jennifer L. Jacela CONTACT Email:- Phone:- PROFILE SUMMARY Proactive customer support professional with 3+ years of BPO experience, skilled in multichannel communication, CRM platforms, and remote workflows. Known for handling high-volume inquiries with professionalism and empathy, and maintaining accuracy under pressure. PROFESSIONAL EXPERIENCE ECE CONTACT CENTERS Customer Service Representative | June 2023 -May 2025 Managed daily customer inquiries through phone and email with a 95% satisfaction rate Guided customers through order issues, returns, account access, and website navigation Maintained precise logs of interactions while meeting strict turnaround time KPIs VISAYA KNOWLEDGE PROCESS OUTSOURCING Outreach Coordinator | November 2022 - April 2023 Retrieved medical records via outbound calls and email coordination with healthcare providers Ensured documentation accuracy and maintained follow-up schedules under time constraints VORTEX BUSINESS PROCESS OUTSOURCING Telephonesales Representative| October 2021 - January 2022 Conducted outbound lead generation and qualification, achieving a 30% conversion rate Maintained consistent follow-up with warm leads to support pipeline health EDUCATION Bachelor of Science in Tourism Management Negros Oriental State University - Tour Guiding Travel Services Asian College Dumaguete - CORE SKILLS Customer Support - Email Handling -Data Entry - Lead Generation Appointment Setting - Calendar Management - Social Media Support Cold Calling TOOLS & PLATFORMS Zendesk - Klaviyo - Salesforce - Apollo.io - Trello - Slack - Asana Canva - CapCut - Microsoft Office - Google Workspace - Zoho · Calendly - LinkedIn